Account Manager, Oncology (Denver North)
About The Position
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook .
Requirements
- 0–3 years of customer service or sales experience.
- Prior experience in diagnostics, medical devices, biotechnology, or pharmaceuticals is strongly preferred.
- Proven ability to engage in consultative selling, effectively connecting client needs with Guardant Health's solutions and capabilities.
- Comfortable communicating and presenting confidently at all levels within an organization.
- Strong self-starter with the ability to work independently, proactively communicate, manage multiple priorities/projects, and meet critical deadlines.
- Exceptional customer service orientation combined with outstanding listening, problem-solving, and strategic account planning skills.
- Superior verbal and written communication and presentation abilities.
- High proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Demonstrated skill in building cross-functional relationships to achieve business objectives.
- Comfortable operating with minimal supervision while maintaining high performance.
- Strong problem-solving, decision-making, technical aptitude, and administrative capabilities to thrive in complex, fast-paced environments.
- Alignment with Guardant Health's core values—integrity, respect, trust, positivity—and adaptability to organizational growth and change.
- Willingness and ability to travel frequently throughout the assigned territory.
- Must reside within the designated territory.
Responsibilities
- Serve as the primary customer-facing representative, delivering exceptional field client service while partnering closely with Guardant Health colleagues on comprehensive account management.
- Support healthcare providers (HCPs) by operationalizing test requests and ensuring timely sample collection for Guardant Health assays within existing client accounts.
- Utilize company tools and resources to troubleshoot and resolve customer orders, reporting issues, and inquiries—collaborating with Client Services as needed.
- Partner with field sales teams to drive achievement of company goals and objectives.
- Build and strengthen relationships with existing and prospective customers, identifying opportunities to align Guardant Health's capabilities with their clinical and patient needs.
- Monitor the commercial landscape within assigned accounts, analyze trends, and deliver actionable customer feedback to leadership.
- Ensure team goals and performance objectives are consistently met.
- Collaborate effectively and compliantly across multiple departments throughout Guardant Health.
- Adhere to all company Compliance, Privacy, and Business Conduct policies, as well as standard operating procedures (SOPs).
- Consistently embody and represent Guardant Health's culture, values, and mission in all interactions with internal and external stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
