Account Manager - Oncology - Albuquerque

Guardant Health•El Paso, NM

1d•Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook . Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

Requirements

0-3 years customer service/sales experience
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
Ability to engage in a consultative process while connecting client needs with GH capabilities.
Comfortable communicating and presenting at all levels throughout an organization
Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
Excellent customer service skills.
Outstanding strategic account planning skills.
Superior listening and problem solving skills.
Ability to handle sensitive information and maintain a very high level of confidentiality
Impeccable communication and presentation skills
Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
Ability to work effectively with minimal direction from, or interface with, manager
Problem solving, decision making and technical learning
Strong administrative skills and sophistication to manage business in complex environments
Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
Frequent travel throughout the territory required
Must live within assigned territory

Responsibilities

Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
Ensure team objectives are met
Work effectively and compliantly with individuals across multiple departments throughout GH
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents