Account Manager Must be Onsite Greenville, SC

Harte Hanks

274d

About The Position

As an Account Manager, Customer Care, you will provide strategic leadership and direction to our account teams and clients by understanding, communicating, and developing programs that help our clients grow their revenue through new member/patient acquisition, retention and growth strategies. The successful candidate will have a proven track record of achieving high client satisfaction, meeting & exceeding account performance goals, as well as motivating and leading top performing operations teams for Harte Hanks' healthcare clients.

Requirements

• Bachelor's degree or 3-5 years of operations, client service or account management experience in a contact center.
• Demonstrated success in operations and growing client engagement and revenue.
• Strong work ethic with a team player mentality.
• Ability to manage multiple projects in a fast-paced environment.
• Attitude and the aptitude to learn quickly.
• Solutions-oriented; always has solutions in mind when managing up.

Nice To Haves

• Project Management Professional (PMP) certification.

Responsibilities

• Client Relationship Management: Strong understanding of the client's business, their context within the industry and competitive position and how Harte Hanks' work positively impacts their business.
• Understand clients' priorities and anticipate needs.
• Clarify value of work delivered to and for our clients.
• Manage expectations, inform client of program changes, and follow-up on action items.
• Account Management: Responsible for the building, leading and development and professional growth of a high-performing team.
• Organize team assignments and ensure proper resources to meet both the client and Harte Hanks' non-financial and financial expectations.
• Establish strategic plans and analytics, define clear KPIs and metrics, and initiate and manage projects to deliver on client needs with clear timelines, accountabilities, and measures of success.
• Lead client Outlook & Business Reviews with a deep understanding of the operations and client deliverables, including key insights and analysis.
• Design account / operational processes that deliver on efficiency and customer experience.
• Manage monthly billing procedures; communicate any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts.
• Operations Management: Interpret performance data and analytics and identify opportunities to drive continuous improvement across all key performance drivers.
• Conduct audits of controls and performance.
• Leadership: Create development plans and manage performance, as well as coach leaders within the organization.
• Establish and communicate clear vision, goals, and objectives.
• Inform senior leaders on concerns and performance issues requiring support.
• Design & implement programs to recognize, motivate, and engage associates.
• Grow and maintain an external presence and network.

Benefits

• Group Health and Wellness (Medical, Dental, and Vision).
• Health Savings Account (HSA).
• Educational Assistance.
• Voluntary plans, including critical illness, accident, and hospitalization.
• 401k plan with Company Match and Roth contributions | Immediate vesting.
• Pet Insurance, free legal services, employee discount programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree