Account Manager - Middle Markets, Senior - Central Valley

Blue Shield of California • Lodi, CA

32d • Hybrid

About The Position

Your Role The Middle Market Accounts team serves customers between the 101 – 2999 eligible employee segment. The Account Manager – Middle Markets, Senior will report to the Senior Manager, Account Management – Middle Markets. In this role you will be responsible for strategically maintaining and growing the organization’s relationship with clients and brokers. While focusing on protecting and growing existing revenue streams by ensuring a high level of customer satisfaction, and will be done through strategic planning, identifying new revenue opportunities, cross-selling existing and new products, and monitoring market and economic conditions that may affect the client’s operations and purchasing decisions. This position is located in the Central Valley area and has broker assignments throughout various counties, and travel will be required to maintain our presence in the market, but it will be mostly regional in nature. The job accommodates workplace flexibility, but some in-office presence will be required. Responsibilities Your Work In this role, you will: Negotiate with brokers/consultant (medium and high complexity) with general understanding of the renewal process and can reach out to underwriting for quotes and pricing inquiries Use general knowledge of Blue Shield of CA products: TRIO, Tandem PPO, ASO, Specialty and has some knowledge on how they compare to competitive offerings to support accounts Use general understanding of Blue Shield of CA and Blue Shield of CA product value propositions based on client buyer type to support accounts Use general understanding of upcoming developments in the healthcare market (healthcare reform, state and local healthcare legislation, new entrants, customer need shifts) Clearly articulate thoughts and present Blue Shield of CA prepared presentation decks Build client relationships through brokers and communicate with non-executive decision makers Update Shield Link with accurate, thorough, and timely information Qualifications Your Knowledge and Experience

Requirements

• Requires at least 5 years of prior relevant experience
• Requires at least 3 years of Health Plan sales experience
• Requires a bachelor’s degree or equivalent experience
• Requires a current active life and health license with the California Department of Insurance
• Experience negotiating with brokers and consultants (low complexity) with general understanding of the renewal process and can reach out to underwriting for quotes and pricing inquiries required
• Experience using available resources to complete back-office tasks and solve problems required
• Experience resolving service-related client issues required

Responsibilities

• Negotiate with brokers/consultant (medium and high complexity) with general understanding of the renewal process and can reach out to underwriting for quotes and pricing inquiries
• Use general knowledge of Blue Shield of CA products: TRIO, Tandem PPO, ASO, Specialty and has some knowledge on how they compare to competitive offerings to support accounts
• Use general understanding of Blue Shield of CA and Blue Shield of CA product value propositions based on client buyer type to support accounts
• Use general understanding of upcoming developments in the healthcare market (healthcare reform, state and local healthcare legislation, new entrants, customer need shifts)
• Clearly articulate thoughts and present Blue Shield of CA prepared presentation decks
• Build client relationships through brokers and communicate with non-executive decision makers
• Update Shield Link with accurate, thorough, and timely information

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees