Account Manager, Media

Digital United•Farmington, CT

5d•$80,000 - $85,000

About The Position

Mediate.ly is seeking an experienced Account Manager to serve as the primary strategic and day to day partner for assigned client accounts. This role owns client relationships, performance conversations, and growth initiatives, while acting as a critical bridge between client needs and internal teams. The Account Manager ensures accounts are not only well managed but continuously evolving and expanding through thoughtful digital media strategy, clear communication, and proactive opportunity identification. Current account ownership includes a higher education client (Digital) and a healthcare client, with additional accounts to be assigned as the business grows.

Requirements

5–7 years of experience in account management, client services, or digital agency environments
Proven ability to earn trust, manage expectations, and act as a strategic partner—not just a liaison
Strong working knowledge of digital advertising channels and performance metrics, with the ability to discuss results strategically with clients
Demonstrated experience identifying and driving organic growth within existing accounts
Exceptional verbal and written communication abilities
Strong organizational and time management skills
Experience working in a fast-paced agency environment
Comfort managing multiple accounts and competing priorities

Responsibilities

Account Ownership & Client Partnership
Own assigned client accounts end to end, acting as the primary point of contact
Build and maintain strong, trusted client relationships through clear communication and strategic guidance
Lead client meetings, performance reviews, and planning discussions
Manage expectations, navigate complex or challenging conversations, and ensure long-term health
Digital Media & Performance Oversight
Maintain fluency across digital media channels including paid social, programmatic, search, display etc.
Review and analyze campaign performance data to provide meaningful, strategic insights and recommendations
Partner closely with internal teams to align execution with client goals
Translate performance data into clear, actionable narratives for clients
Growth & Revenue Expansion
Identify and proactively present organic growth opportunities within existing accounts (e.g., expanded scope, new services, seasonal initiatives)
Support revenue growth by deepening client engagements and expanding partnerships beyond maintenance
Internal Collaboration & Organization
Coordinate timelines, deliverables, and priorities across internal teams
Ensure responsiveness, organization, and follow through in a fast-paced agency environment
Maintain accurate documentation, notes, and account records