Account Manager, Master QC

Cineverse•Los Angeles, CA

17h

About The Position

Cineverse is a global streaming technology and entertainment company with one of the world's largest portfolios of owned and operated streaming channels, all powered by its advanced, proprietary technology platform. Cineverse currently features enthusiast brands for subscription video on demand (SVOD), advertising-based video on demand (AVOD) and free, ad-supported streaming television (FAST) channels. Cineverse entertains consumers around the globe by providing premium feature film and television series, enthusiast streaming channels and technology services to some of the world's largest media, retail and technology companies. For more information, please visit www.cineverse.com . Matchpoint is an award-winning, AI-powered, automated media supply chain that transforms how media and entertainment companies manage and deliver streaming video assets. It was developed to address the challenges facing studios and content owners due to rising costs, complexity, and scale, by replacing manual, labor-intensive workflows with an intelligent, end-to-end system that works across hundreds of global FAST, AVOD, SVOD and CTV platforms via the product suite – Dispatch (content onboarding and delivery), Blueprint (app building), and Insights (analytics) – which provides real-time control, transparency, scalability, and operational efficiency. With the recent additions of Giant Worldwide and IndiCue, Matchpoint uniquely combines automation, enterprise-level execution, and advertising technology – going beyond traditional infrastructure to provide enhanced monetization, real-time content optimization, and high-volume distribution. Cineverse Giant Worldwide is seeking a highly organized, client-focused Account Manager to oversee studio and production partners with a specialized focus on Master QC workflows. This role requires a deep understanding of technical, editorial, and metadata expectations, ensuring all content consistently meets stringent quality standards prior to distribution. The Account Manager serves as the primary liaison between studio/production stakeholders and internal teams and is directly accountable for quality status, risk visibility, rejection recovery, and schedule performance. They translate complex requirements into actionable workflows, drive execution across departments, and ensure deliveries meet client expectations for accuracy, readiness, and timeliness.

Requirements

3+ years of professional experience in account management, post-production, media distribution, or digital content operations.
Strong familiarity with the digital supply chain from studio delivery through platform readiness.
Practical understanding of Master QC workflows and common failure scenarios.
Experience owning schedules, reporting, and cross-team execution.
Experience working within ticketing or incident management systems.
Comfort operating with high visibility and direct accountability to studio or production clients.
Deep sense of urgency and ability to thrive in a fast-paced, deadline-driven environment.
Results-oriented mindset with exceptional attention to detail.
Excellent interpersonal skills and strong written and verbal communication abilities.
In-depth knowledge of audio/video formats, both physical and digital.
Understanding of component-based workflows and delivery specifications.
Ability to translate client expectations into clear internal actions.
Familiarity with electronic delivery platforms and digital delivery best practices.

Nice To Haves

Bachelor’s degree in film/TV production, digital media, or related field preferred.

Responsibilities

Own the end-to-end lifecycle of client orders from receipt through QC clearance, delivery readiness, and billing.
Act as the single point of accountability to studio and production partners for status, schedules, and outcomes.
Ensure all titles remain on track to meet deadlines; escalate early with recovery plans when risks arise.
Build strong, trusted working relationships with studio stakeholders, production teams, and internal departments.
Understand and apply Master QC expectations across technical, editorial, and metadata components.
Provide clear, proactive reporting on progress, open defects, risks, and resubmission strategies.
Monitor asset readiness and actively drive movement of titles through internal systems.
Own rejection management from notification through successful redelivery.
Submit, track, and push tickets with internal teams, vendors, or technology partners to remove blockers and resolve failures.
Drive cross-functional alignment across Conformance, QC, Operations, and Technical groups.
Establish realistic milestones and hold teams accountable to them.
Maintain accurate documentation and visibility across all assigned projects.
Prioritize work based on client deadlines, release plans, and business impact.
Ensure adherence to company security policies and safeguard all entrusted assets.