Account Manager (Lighting Customer Service)

Regency Supply • CA

80d • $24 - $28

About The Position

The Account Manager contributes to Regency by taking care of customer requests including orders, returns, claims, quotes and product or service questions. This employee would initiate product sourcing, account set-up, account maintenance, and custom catalogue management.

Requirements

• Customer service experience, 2+ years preferred
• Experience working within tight deadlines
• Office or call center experience handling client requests via high volume phone calls and emails
• Proficiency in Microsoft Excel and Outlook
• Self-awareness and a desire to grow
• Must be a problem solver, organized, and have excellent time management and multi-tasking skills
• Must have great phone etiquette, and have clear and friendly communication

Responsibilities

• Process inbound/outbound customer calls using proper telephone etiquette and a personal/conversational approach.
• Consistently providing levels of service, which ensure TRU needs of the customer are met - Task, Respect, Uniqueness (TRU).
• Stay informed of all Account Rules, ensuring orders are in compliance with those rules.
• Process orders with accuracy and efficiency.
• Utilize provided tools and acquired product knowledge to quickly and accurately identify desired product.
• Quickly and accurately translate product part numbers from one brand to another, maximizing profit margin potential while properly gauging customer requirements.
• Consistently suggest value added services, alternate products, and full case pack quantities while processing customer orders.
• Provide administrative assistance to Account Managers - e.g. product guide creation, NAED projects, order/quote entry, RMA entry, etc.

Benefits

• Values centered work environment
• Medical, Dental, Vision and Life Insurance
• Employee Assistance Program
• Paid holidays, paid time off and sick days included + BDAY day off
• 401k
• Employee discounts
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level