Account Manager Level 1-South Carolina Residence $60K - $70K Base + Commission
About The Position
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform revolutionizes dealership-customer relationships by creating direct opportunities for meaningful, data-driven connections that increase profitability, loyalty, and retention. Founded in 2002, AutoAlert is a leading automotive software and data mining provider. We empower innovative automotive partnerships and lead the industry in data security with SOC 2 Type 2 and ISO/IEC 27001 certifications. The Account Manager I (Level 1) is an entry-level, growth-focused client engagement role designed to build foundational account management skills within the automotive SaaS environment. This position supports dealership retention and success through proactive communication, execution of established processes, and collaboration with senior Account Managers. The Level 1 Account Manager focuses on learning consultative account management, dealership operations, AutoAlert platform utilization, and performance tracking. This role serves as a development pathway into the Level 2 Account Manager position. You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.
Requirements
- 1–3 years of automotive, SaaS, customer success, or account support experience
- Strong communication and relationship-building skills
- Organized and detail-oriented
- Comfortable analyzing performance metrics
- Willingness to travel regionally
- Growth mindset and coachability
Nice To Haves
- Bachelor’s degree
- Prior dealership or CRM experience
- Experience with customer training or onboarding
Responsibilities
- Serve as day-to-day contact for assigned dealership accounts under guidance of senior Account Managers
- Conduct scheduled check-ins focused on utilization, adoption, and training reinforcement
- Assist in delivering virtual and in-store training sessions
- Reinforce platform best practices and standardized workflows
- Support onboarding of new users within dealership accounts
- Monitor dealership utilization metrics and flag performance risks to senior leadership
- Prepare ROI reports and usage summaries for dealership leadership review
- Ensure Digital Portal accuracy and assist in campaign confirmation processes
- Maintain accurate CRM documentation and account notes
- Identify utilization gaps and recommend corrective action plans
- Escalate advanced strategic discussions to Level 2 Account Manager
- Support execution of growth initiatives identified by senior AMs
- Assist with billing questions and coordinate with internal Accounting when needed
- Partner with Training, Client Care, Sales, and Product teams
- Participate in territory planning sessions
- Maintain strong internal documentation and follow-up discipline
- Conduct in-store visits as assigned (often alongside senior AMs)
- Maintain visible regional presence while developing dealership relationship skills
Benefits
- AutoAlert provides a robust benefits package to eligible employees.
- Eligibility requirements apply to all plans in the United States and Canada.
- AutoAlert reserves the right to alter benefits offerings at will.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
