Account Manager Leader, Construction & Infrastructure - Hybrid/West Region

Aon Corporation•San Francisco, CA

37d•Hybrid

About The Position

Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you! This is a hybrid role based out of one of our West Region offices. Locations are: Denver, CO; Los Angeles, CA; or San Francisco, CA. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: You are responsible for leading talent development for the Account Specialist population. Helping AS team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement. An example of your day-to-day may be: 50% or more of your time leading local Account Specialist population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team 30% or more of your time supporting a book of business/assigned that service primarily construction based client accounts Up to 10% collaborating with regional and national Account Specialist leadership Up to 10% supporting local initiatives alongside C&I Account Executive and Office Leaders How this opportunity is different: Collaborate with C&I Account Specialist staff, C&I Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team. Demonstrate the capacity model and Account Specialist best practices to improve the efficiency of the Account Portfolio under your leadership. Focus on continuous improvement and the operational efficiency of your team in support of the office-based teams. Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients. Monitor clients' satisfaction, including both internal and external clients. Monitor performance and suggests changes in Account Specialist assignments and the composition of service teams as appropriate working closely with the C&I Account Executive leader and CSDL. Work with CSDL and C&I Account Executive leader on succession planning for key clients, and Account Specialist recruiting and talent pipeline. Collect meaningful multi-rater feedback for use in the performance management process. Swiftly handles any instances of underperformance within the Account Specialist team and advocates for those Account Specialists looking for Account Executive opportunities. Work on region and national client service delivery initiatives to ensure efficiency and build standard processes. Educate assigned Account Specialist by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes. Ensures tools are understood and used. Ensure Account Specialist understand their career opportunities and encourage movement where possible. Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Requirements

5+ years of Commercial Insurance experience, project management, and leadership.
Recent management experience with direct reports.
Strong desire to lead a team and work alongside local colleagues and regional/national leadership.
Has experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration.
Experience with recruiting and managing talent pipeline.
Collecting meaningful feedback for use in the performance management process.
Ability to monitor clients' satisfaction, including both internal and external clients.
Valid Property and Casualty Insurance License strongly preferred. With no license, must obtain P&C within 120 days of start date.
Bachelor's degree or equivalent years of work experience.

Responsibilities

Leading talent development for the Account Specialist population.
Helping AS team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement.
Leading local Account Specialist population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team
Supporting a book of business/assigned that service primarily construction based client accounts
Collaborating with regional and national Account Specialist leadership
Supporting local initiatives alongside C&I Account Executive and Office Leaders
Collaborate with C&I Account Specialist staff, C&I Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.
Demonstrate the capacity model and Account Specialist best practices to improve the efficiency of the Account Portfolio under your leadership.
Focus on continuous improvement and the operational efficiency of your team in support of the office-based teams.
Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients.
Monitor clients' satisfaction, including both internal and external clients.
Monitor performance and suggests changes in Account Specialist assignments and the composition of service teams as appropriate working closely with the C&I Account Executive leader and CSDL.
Work with CSDL and C&I Account Executive leader on succession planning for key clients, and Account Specialist recruiting and talent pipeline.
Collect meaningful multi-rater feedback for use in the performance management process.
Swiftly handles any instances of underperformance within the Account Specialist team and advocates for those Account Specialists looking for Account Executive opportunities.
Work on region and national client service delivery initiatives to ensure efficiency and build standard processes.
Educate assigned Account Specialist by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes.
Ensure Account Specialist understand their career opportunities and encourage movement where possible.
Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Benefits

a 401(k) savings plan with employer contributions
an employee stock purchase plan
consideration for long-term incentive awards at Aon's discretion
medical, dental and vision insurance
various types of leaves of absence
paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
health savings account
health care and dependent care reimbursement accounts
employee and dependent life insurance and supplemental life and AD&D insurance
optional personal insurance policies
adoption assistance
tuition assistance
commuter benefits
an employee assistance program that includes free counseling sessions