Account Manager- Kelseycare Sales

Kelsey-Seybold•Pearland, TX

11d•Onsite

About The Position

The Account Manager is responsible for the comprehensive management and strategic oversight of employer accounts. Acting as the primary point of contact, this role represents the company in cultivating strong, consultative relationships with employers and brokers/producers. The Account Manager leads cross-functional teams to deliver seamless service, drive retention, and ensure the effective execution of client strategies.

Requirements

Bachelor’s Degree or equivalent and relevant work experience
3-5 years of managed care experience, including knowledge of insurance products/employee Benefits.
Valid Texas Driver’s License and ability to travel throughout metropolitan Houston.
Valid General Lines Agent: Life, Accident, Health and HMO – State of TX; must have or obtain within 6 months of startdate.
Proficient with Microsoft Excel, Word, PowerPoint, and Access.
Demonstrated public speaking and presentation skills including preparation and execution.
Must have above average verbal, written and interpersonal skills to interact with associates at all levels of responsibility along with the ability to communicate with tact and diplomacy.
Ability to work in a fast-paced environment; multi-task and work independently with minimal supervision and meet deadlines.
High level of organizational and time management skills to prioritize workload and to meet time sensitive deadlines.
Strong project management and demonstrated problem-solving ability.

Nice To Haves

Previous health plan experience preferably in account or project management
Experience interpreting contract terms and financial arrangements including capitation.

Responsibilities

Client Relationship Management: Serve as a trusted advisor to key client contacts, fostering strong partnerships and acting as the primary liaison to address client needs and priorities.
Strategic Planning: Develop and implement tailored strategies to meet employer objectives, optimize service delivery, and align with corporate goals.
Membership Growth and Retention: Drive membership growth within existing accounts by identifying opportunities to improve penetration, while ensuring high client satisfaction and loyalty.
Collaboration and Leadership: Lead internal teams and coordinate with stakeholders to ensure efficient systems and processes are in place to meet client and organizational objectives.
Broker/Carrier Engagement: Build and maintain productive relationships with brokers and carrier, ensuring alignment in meeting client needs and achieving business goals.
Policy and Strategy Development: Contribute to the creation and implementation of policies and initiatives that enhance the account management function and support broader corporate objectives.
Client Portfolio Management: Oversee a portfolio of mid-sized to large clients, ensuring each receives personalized attention and strategic recommendations to meet their specific goals.