Account Manager - Jefferson Cherry Hill Hospital & Jefferson Washington Township Hospital

Towne Park • Cherry Hill, NJ

399d • $63,000 - $71,000

About The Position

The Account Manager at Towne Park is responsible for overseeing a Tier 1 or 2 account, ensuring financial performance, guest/patient satisfaction, and client satisfaction objectives are met. This role involves managing business metrics, human resources, service delivery, and client relations, while fostering a positive work environment and ensuring compliance with company standards.

Requirements

• Associate's degree preferred and a minimum of two years of related experience or equivalent combination of education and experience.
• Knowledge of general business practices including accounting, human resources, and customer service.
• Ability to effectively plan, set priorities, and manage multiple complex projects under pressure.
• Computer proficiency with MS Office (Excel, Word, Outlook) and various technology applications.
• Valid driver's license and clean driving record.

Nice To Haves

• Experience in hospitality or service management roles.
• Familiarity with client service metrics and standards.
• Ability to work in a fast-paced environment and adapt to changing situations.

Responsibilities

• Oversee account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
• Drive business metrics and performance measurements to ensure effectiveness and compliance.
• Manage scheduling, overtime, tip reporting, and timekeeping for associates.
• Engage in recruitment and hiring processes to select the best candidates.
• Conduct regular performance appraisals and provide feedback and coaching for direct reports.
• Ensure consistent guest/patient service experience across all shifts.
• Develop and maintain relationships with clients' staff members and ensure communication channels are effective.
• Utilize Towne Park systems to control assets and expenditures and train others on their use.
• Understand and follow safety and security procedures, reporting any incidents promptly.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance, short-term and long-term disability.
• 401k retirement savings plan with company match.
• Paid Time Off (PTO) accrual and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees