Account Manager Inside Sales

Legrand • Union City, CA

68d

About The Position

Legrand has an exciting opportunity for an Account Manager Inside Sales to join the Finelite Team in Union City, CA. The position of Account Manager Inside Sales is a critical role within our organization providing sales support and superior customer service from the sale through to a successful installation of the product. The Account Manager Inside Sales also generates sales with a close partnership with our agent representatives through project collaboration and serves as the voice of Finelite, working directly with sales agents, specifiers, contractors, architects. This position is expected to build and maintain strong relationships both internally and externally and consistently provide superior customer service at all times.

Requirements

• Bachelor's Degree Required
• Minimum of 3 years of related experience in a customer service or account manager role

Nice To Haves

• Proficient in reading and understanding blueprints, construction and/or architectural documents (experience with Bluebeam a plus)
• Strong knowledge of commercial lighting products
• Exceptional customer service skills and a strong customer orientation
• Demonstrated ability to work independently as well as in close collaboration with team members
• Excellent organizational, communication and time management skills
• Effectively communicate both technical and business information verbally and in writing
• Proficient with Microsoft Office Suite (Excel, Outlook, Word); experience with ERP or CRM systems
• Ability to manage multiple projects and meet deadlines
• Technical aptitude and ability to learn and apply new concepts quickly
• Proven ability to build and maintain business relationships

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing excellent customer service and support throughout the sales cycle
• Track project status and maintain up to date records in the CRM and ERP systems
• Work with a variety of internal and external customers to ensure seamless project execution from start to completion
• Partner with Outside Sales and Field Service teams to provide lighting design, pricing, and technical support before, during, and after the sale
• Educate customers on new products and services
• Generate quotations based on price requests from Agents and take-offs
• Ability to foster innovation by identifying opportunities for process improvements

Benefits

• Comprehensive medical, dental, and vision coverage
• High employer 401K match
• Paid time off (PTO) and holiday pay
• Short-term and long-term disability benefit plans
• Above-benchmark paid maternity and parental leave
• Bonus opportunities in accordance with the Company's incentive plans
• Paid time off to volunteer
• Active/growing Employee Resource Group network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees