Account Manager, Inside Sales

Macmillan • Hamilton, NJ

1d • Hybrid

About The Position

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Our Account Managers play a critical role in our sales team, ensuring customers have everything they need to succeed, from providing instructor resources to arranging training. They bridge the gap between sales reps and Customer Support, anticipating instructor and administrator needs to delight every Macmillan customer. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are key to success, as is the ability to connect and engage with customers. This role does not have managerial responsibilities. Macmillan Learning encourages applications from candidates who may not meet every single qualification but are excited about the role and believe they can contribute meaningfully. We value diverse perspectives, experiences, skills, and approaches. Macmillan Learning is a privately-held, family-owned company dedicated to improving lives through learning by linking research to learning practice. We develop pioneering products and engaging learning materials in partnership with educators and developers. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company. We are an Equal Opportunity Employer committed to diversity, equity, and inclusion, actively seeking candidates who reflect a wide range of identities, experiences, and communities. The successful candidate will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning.

Requirements

• Bachelor’s Degree, or equivalent combination of education and experience.
• Knowledge of MS Office and Google Suite.
• Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.
• Strong organizational and time-management skills, with attention to detail in maintaining accurate sales and customer records.

Nice To Haves

• Previous sales experience.
• Experience with Salesforce as a CRM.
• Previous Higher Education experience.
• Passion for exploring emerging tools and platforms that enhance digital sales, virtual presentation quality, and customer success tracking.
• Ability to advocate for emerging AI technologies within a sales, support, or education technology environment that can enhance customer retention strategies, digital product upsell efforts, and overall territory performance.

Responsibilities

• Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.
• Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.
• Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.
• Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.
• Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.
• Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs.

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays ( Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more !)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees