Account Manager (Inside Sales Rep) - NC/SC/GA/AL
About The Position
The Account Manager is an inside sales position serving as a key member of our collaborative sales team and helps execute sales campaigns by qualifying leads, closing sales and providing high-quality sales and customer support in small and Mid size districts. The Account Manager develops, grows and retains strategic, long-term partnerships with new clients. This position works within a select geographic group of clients and prospective clients to promote the Carnegie Learning products/services and represents Carnegie Learning by identifying business opportunities consistent with the company's strategic objectives. The Account Manager also works closely with the Account Executive and colleagues in all departments throughout the company. This position reports to the VP of Account Management. An AM's success is measured through: Overall territory performance Individual revenue/quota targets based on named accounts within a specific territory Individual goals as part of the company's annual Make Us Better process Assigned accounts, revenue/quota targets, activity metrics and collaboration with the Account Executive.
Requirements
- Bachelor’s degree in Business preferred
- Two (2) or more years experience in a similar role
- Excellent oral and written communication and customer service skills through a variety of media and audiences
- Located within the sales territory, preferred
- SalesForce.com experience preferred
- Must thrive in a fast-paced, results-oriented, and collaborative environment
- Must be able, and willing, to pivot and prioritize tasks depending on territory needs
- Ability to think critically and considering all areas involved when problem-solving, regardless of the size of the problem or issue
- Efficient at time management and setting priorities
- Proficiency with computers and programs, including, but not limited to, Microsoft Office Suite
Responsibilities
- Qualify opportunities and schedule presentations through discovery calls and product demonstrations.
- Achieve weekly, monthly, and yearly metrics relating to customer outreach, new business opportunity generation, presentations scheduled, renewals, and other sales-related targets.
- Utilize Salesforce, and HighSpot to conduct account research, communication and quoting
- Develop strong relationships with current customers and continually provide status updates and value adds to ensure renewal.
- Attend product training and develop an understanding of all of our product offerings.
- Implement and execute sales projects and campaign activities, as needed.
- Escalate appropriate issues to a specialist(s) or supervisor(s) when necessary.
- Maintain product & system knowledge of SFDC, HighSpot, Oracle, and other sales tools.
- Create, organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for all customers.
- Communicate with Account Executives and other departments to problem solve, troubleshoot, facilitate, coordinate and collaborate on sales-related activities.
- Performs other duties as assigned or apparent to ensure business and sales success, which may include, but are not limited to: Sampling requests Quoting/ cost proposals Narrative proposal development for existing customer upsells and new business over 100K Coordination of sales presentations and or training with Sales Enablement, Customer Success or Professional Learning
Benefits
- An inclusive range of Health Insurance options, including a premium-free plan
- Short-Term and Long-Term Disability Insurance at no cost to you
- Access to Headspace at Work with no added cost, empowering you to enhance your mental health
- Flexible work arrangements with our Work From Anywhere Policy
- Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
- Paid Parental Leave
- Reduced working hours on full pay for soon-to-be and new parents
- Free access to CL products for employees and their children
- Quarterly Wellness Incentives
- Monthly employee activities + recognition program
- 9 Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
