Account Manager III, Product (Implementations, Sales, and Ops)

G5-posted 10 months ago

Full-time • Mid Level

Remote • Richardson, TX

Insurance Carriers and Related Activities

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The Account Manager III is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager III will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives.

Strategically manage assigned customers to ensure superior customer experience and profitable partnerships
Comfortably communicate with and present to VP & C-Suite executives, navigating through multiple decision makers in large complex organizations
Attentively listen to customers and understand the need; ability to adjust messaging to fit the audience
Leverage strong analysis/critical thinking capabilities to demonstrate ROI and find a way to 'yes'
Maintain a high volume of activity including emails, calls and meetings
Facilitate periodic (weekly, monthly, semi-annually) meetings with assigned customer personnel to understand customer satisfaction, use of product, fee structure, and opportunities to increase program adoption including the use of additional RealPage products.
Create and deliver Solution Reviews for assigned customers
Identify areas within RealPage where process improvements will streamline functional areas and improve the customer experience
Work cooperatively with others across the organization to achieve shared objectives

Account Management professional fluent with technologies with a minimum of 2 years of experience and a bachelor's degree with a focus on Business, Marketing, Real Estate, or other applicable area of study
Demonstrated ability to work independently, and take initiative
Demonstrated analytical and problem-solving skills
Ability to manage multiple projects simultaneously, while meeting regular deadlines
Excellent verbal and written communication skills for effective interface with all levels of the organization as well as with clients
Experience in and an understanding of HOA, payments, multi-family industry and at both corporate and property level
Strong persuasion skills/ability to overcome objections from a wide variety of customers and personalities
Comfortable in consultative sales/upsell situations
Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm
Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint

Bachelor's Degree in business, related field or equivalent.
2 -4 years of experience in the HOA or property management industry.
Understanding of SaaS industry and technology (2-3 years' experience in SaaS)
Understanding of RealPage products and services (1-2 years' experience with RealPage products)
RealPage software experience preferred
Knowledge of Account Management and Customer Success practices
Experience with Customer Relationship Management (CRM) software such as, Salesforce

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Account Manager III, Product (Implementations, Sales, and Ops)

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