Account Manager II - Hybrid/Richmond, VA or Washington, DC

Aon Corporation•Washington, DC

10h•Hybrid

About The Position

Our team is looking for an Account Manager II within the Commercial Insurance industry. This is a hybrid role based out of either our Richmond, VA or Washington, DC office. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. This opportunity combines meaningful client impact and Aon’s collaborative culture. In this role, you’ll work closely with colleagues across geographies and solution lines, leveraging Aon’s tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Requirements

2+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
Active Property & Casualty Insurance license required
Ability to maintain effective and positive relationships with clients and colleagues
Effective organization and time management skills
Ability to communicate effectively, orally and in writing
Effective presentation skills
Ability to handle multiple, non-congruent tasks simultaneously

Nice To Haves

Experience supporting complex clients is preferred

Responsibilities

Partner with Account Executives on assigned book of business
Manage day-to-day service processes and outputs
Support a variety of strategic, client-facing initiatives
Run point on each client’s renewal cycle, ensuring a positive and productive client experience
Maintain effective and positive relationships with clients
Serve independently in a client-facing capacity on matters of moderate importance and complexity
Perform submission assembly/creation where assigned
Facilitate the timely and accurate flow of information between clients, and account team members
Handle client open items lists and respond to client ad-hoc requests
Gather and analyze data and draft assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation
Actively support and monitor the renewal process
At the direction of the Broker, draft quote comparisons and follow up for binders, policies, and endorsements
Where applicable, serve as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables
Primary collaborator with Premium Accounting on client billing matters
Receive and handle routine and sophisticated coverage inquiries and endorsement requests
Serve as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals
Monitor and follow-up on invoice generation, fee agreements, receivables, and collections
Address and resolve problems
May provide guidance and mentoring to a less senior account specialist
Delegate work to support staff and ACS where applicable
Ensure tools are understood and used
Perform related duties as assigned