Account Manager I, Supplier

AvidXchange•Charlotte, NC

10d•Hybrid

About The Position

We are seeking a dynamic and results-driven Account Manager to join our Supplier Sales team, focusing on the post-sale portfolio growth of our ePayment supplier network. This role is responsible for the overall health, adoption, and expansion of a fluid account base by employing consultative sales strategies to drive product conversion and revenue. You will act as a key internal partner, utilizing data-driven analysis to diagnose barriers to adoption, re-sell value, and serve as the voice of the supplier to influence product and operational improvements across the organization.

Requirements

1-3 years of proven success in B2B SaaS sales or account management, with a strong track record of meeting or exceeding quota in complex, consultative sales cycles.
Demonstrated ability to re-engage disengaged accounts and navigate multi-stakeholder deals up to the executive level.
Data-Driven Mindset: Proficiency in interpreting payment mix reports, CRM forecasting, and using tools like Excel to influence business outcomes and identify expansion opportunities (upsells/optimization).
Exceptional Communication & Collaboration: Strong written and verbal consultative communication skills with a proven ability to influence cross-functionally (Product, CS, Payments) without direct authority.

Nice To Haves

Experience or strong familiarity with FinTech, Procurement, or AP/AR/Payment’s automation solutions is highly preferred.

Responsibilities

Manage a fluid portfolio of ePayment supplier accounts, with responsibility for increasing product adoption and expanding revenue through consultative sales strategies.
Develop and execute account-level strategies to drive conversion and adoption of our SaaS solutions.
Identify key decision-makers and influencers within target organizations and engage them through tailored outreach and business case development.
Partner closely with Customer Success, Product and Payment teams to ensure friction points are understood and addressed.
Deliver compelling, data-driven presentations, when appropriate, demonstrate ROI and influence executive buy-in.
Re-engage disengaged or underperforming accounts by diagnosing barriers to success and re-selling value based on tailored solutions.
Conduct discovery sessions, when appropriate, to uncover root causes of low adoption and build corrective action plans.
Identify opportunities for expansion, upsells, and service optimization as trust is rebuilt and value is realized.
Share learnings and best practices with Sales, Marketing, and Customer Success teams to help refine our go-to-market approach.
Represent the voice of the customer internally to help shape product and make operational improvements.
Review payment mix reports to identify trends, gaps and opportunities.
Maintain accurate pipeline forecasting and account notes in CRM.

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
BrightDime Financial Wellness Tool, offered free to teammates
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking