Account Manager I, Broad Genomics

Broad Institute • Burlington, MA

254d

About The Position

The Broad Institute's Genomics Platform seeks a collaborative, versatile account manager. Working in an exciting and fast-paced environment, the Account Manager will support a portfolio of academic, commercial, and collaborative projects. The Account Manager will manage and grow relationships with customers/collaborators, developing a deep understanding of customer needs, ensuring customer satisfaction, securing customer retention, and driving business alignment and growth. This exceptional opportunity offers the chance to work at the forefront of new sequencing technologies and applications.

Requirements

• Bachelor's degree in a related life sciences field with 5+ years of relevant experience, or a Master's degree or PhD in a relevant life sciences field with 2+ years of related experience.
• Familiarity with sequencing technologies and their applications in genomics or related fields is highly desirable.
• The ability to travel to Burlington, MA, as well as to the Cambridge-based Broad Institute locations, 3+ days per week is required.
• Demonstrated ability to work with interdisciplinary teams to effectively manage and deliver on program goals.
• Proven track record in maintaining stakeholder relationships and working independently to proactively anticipate project needs and stakeholder requirements.
• Excellent communication skills; the ability to effectively communicate information and influence others.
• Ability to adapt plans and priorities to rapidly shifting goals.
• Able to handle a variety of tasks and effectively solve problems as they arise.
• A high level of initiative and the ability to work independently, as well as in a team environment.
• Highly detail oriented.
• Knowledge of alliance and project management techniques and tools.
• Excellent time management, interpersonal, and organizational skills.

Responsibilities

• Manages a portfolio of sequencing customers and projects for the Genomics Platform, from project scoping, contracting, and onboarding to ensuring that quotes, kits, and data delivery are provided in a timely manner.
• Works independently to anticipate needs of the project and stakeholders and communicates project progress to customers and leadership as needed.
• Contributes to process optimization and best practices and development of account management resources.
• Develops and maintains a strong understanding of genomics services and portfolio; seeks portfolio growth opportunities.
• Serves as the primary relationship manager for assigned organizations and collaborators using the Broad's genomic services; cultivates relationship with customers and ensures customer satisfaction.
• Responds quickly to incoming business inquiries, introducing services, understanding customers' goals, scoping and communicating project/program requirements, and engaging with internal teams to address non-standard needs.
• Facilitates customer/project onboarding, including coordination of project contracting, and monitors projects throughout lifecycle, proactively anticipating, identifying and mitigating potential issues; manages agreed upon reporting activities.
• Ensures that projects and activities adhere to institutional guidelines with regards to safety and regulatory compliance.
• Ensures business leads and activities are actively captured in Customer Relationship Management system; provides up-to-date forecasting to operational and financial teams.
• Tracks key metrics, generates account reports, and collects and analyzes feedback.
• Liaises with internal teams to address longer term collaborator needs and to inform planning and process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree