Account Manager, Hub Delivery

Amazon • Austin, TX

1d

About The Position

In this Individual Contributor role, you will own a portfolio of Hub Delivery Partners across delivery stations in your assigned region. You will develop and execute territory plans that drive partner launch success, sustained high performance, and retention while collaborating cross functionally with Station Operations Managers and Program Managers to solve complex problems in Amazon's evolving last mile delivery network. Key job responsibilities Partner Performance & Development Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks Monitor performance trends and implement proactive interventions to prevent deactivation Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders. Strategic Partnership Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations Identify workflow inefficiencies and formulate network-level operational improvements Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points Capacity & Growth Management Partner with planning teams on volume forecasting and capacity optimization Support partner scaling initiatives while maintaining quality standards Analyze territory performance data to identify expansion opportunities and risk mitigation strategies This high-impact role requires strong communication skills, analytical problem-solving ability, and ownership mentality in ambiguous environments. You will build processes from scratch while driving innovation in Amazon's last mile delivery space. About the team https://logistics.amazon.com/hubdelivery/marketing/

Requirements

• 2+ years of sales or account management experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms
• Bachelor's degree, or 2+ years of Amazon (Blue Badge/FTE) experience

Responsibilities

• Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations
• Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks
• Monitor performance trends and implement proactive interventions to prevent deactivation
• Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams
• Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders
• Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations
• Identify workflow inefficiencies and formulate network-level operational improvements
• Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points
• Partner with planning teams on volume forecasting and capacity optimization
• Support partner scaling initiatives while maintaining quality standards
• Analyze territory performance data to identify expansion opportunities and risk mitigation strategies

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level