Account Manager - Hotel Valet & Parking Services

Towne Park • Washington, DC

398d • $75,000 - $90,000

About The Position

The Account Manager at Towne Park is responsible for overseeing a specific account, ensuring financial performance, guest and client satisfaction. This role involves managing business metrics, human resources, service delivery, and client relations to create exceptional experiences for guests and patients. The Account Manager plays a crucial role in fostering a positive work environment and driving the success of the account.

Requirements

• Associate's degree preferred and a minimum of two years of related experience or equivalent combination of education and experience.
• Knowledge of general business practices including accounting, human resources, and customer service.
• Ability to effectively plan, set priorities, and manage multiple projects under pressure.
• Computer proficiency with MS Office (Excel, Word, Outlook) and various technology applications.
• Valid driver's license and clean driving record.

Nice To Haves

• Experience in hospitality or service management.
• Familiarity with financial performance metrics and reporting.

Responsibilities

• Oversee account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
• Drive business metrics and performance measurements to ensure effectiveness and compliance.
• Manage scheduling, overtime, tip reporting, and timekeeping for associates.
• Engage in recruitment and hiring processes to select the best candidates.
• Foster an environment that retains talented associates and responds to feedback.
• Ensure consistent guest/patient service experience across all shifts.
• Develop relationships with clients and maintain regular communication.
• Utilize Towne Park systems to control assets and expenditures.
• Understand and follow safety and security procedures.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance and critical illness insurance.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability insurance.
• 401k retirement savings plan with company match.
• Paid Time Off (PTO) accrual and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees