Account Manager - Healthcare Partnerships

AICA Orthopedics, P.C. • Macon, GA

30d • $65,000 - $80,000

About The Position

AICA Orthopedics (21 locations, 25 years, 400+ team members) is growing in Macon. We're seeking an experienced Account Manager to develop referral partnerships with urgent care centers and personal injury attorneys throughout Central Georgia.

Requirements

• 3+ years personal injury experience (legal, insurance, medical billing/collections, case management) with strong relationship skills
• 3+ years healthcare sales, business development, or account management
• Proven success managing multiple professional relationships
• Exceptional communication and relationship-building abilities
• Strong organizational skills and CRM experience (Salesforce preferred)
• Valid driver's license and reliable transportation
• Track record meeting/exceeding performance goals
• Comfortable working independently in field-based role

Nice To Haves

• Existing Macon healthcare or legal community relationships
• Orthopedic, physical therapy, or specialty medical experience
• Medical terminology understanding
• Bachelor's degree
• Bilingual (English/Spanish) is a plus!

Responsibilities

• Build relationships with urgent care centers, primary care practices, and medical directors
• Develop professional relationships with personal injury attorneys and legal staff
• Ensure seamless patient care coordination between partners and AICA specialists
• Conduct regular partnership reviews and strategic account planning
• Monitor satisfaction metrics and resolve service issues proactively
• Establish AICA's presence in greater Macon area (Macon, Warner Robins, Perry, Milledgeville)
• Identify and activate new partnership opportunities
• Expand services within existing accounts
• Provide market intelligence and competitive insights
• Participate in healthcare and legal community networking
• Coordinate patient transitions from urgent care to specialized orthopedic treatment
• Manage medical documentation and legal correspondence efficiently
• Facilitate clinical communications between providers
• Track patient experience and partnership satisfaction scores
• Maintain high service quality standards across all accounts

Benefits

• Comprehensive medical, dental, vision
• 401(k)
• PTO and paid holidays
• Professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level