Account Manager- Field-Based - SoCAL - San Diego
About The Position
TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: If you enjoy being client-facing, then this is the position for you! Serving as a field service provider for TrueCar, the Account Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. In this role reporting to the Director, Dealer Services, you will upsell TrueCar products and features to existing dealers, acting as a liaison between dealers and TrueCar, understanding the needs of dealers, and problem-solving. In this position, it is expected that you'll be visiting dealers proximal to you daily while traveling to outlying areas on a routine basis. The ideal candidate for this position will reside between southern Los Angeles, CA and the San Diego, CA area.
Requirements
- Demonstrated success in relationship management in the automotive industry
- Experience in digital media advertising
- Tech-savvy with the ability to understand, interpret, and present data with a consultative approach
- The ability to grasp new concepts quickly, with an open mind for change, and a willingness to solve problems
- Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
- Proven track record of excellent client service
- Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips over 50% of the time
- Experience with Salesforce or other Customer Relationship Management tools
- Expertise in interfacing with client contacts at various levels
- Demonstrated ability to effectively present information, including complex technical content, and respond to client requirements/requests
- Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
- Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
- Ability to represent the company within an assigned book of business
- Ability to utilize state-of-the-art office software and learn new software
- High integrity, self-starter, strong work ethic, with a high level of energy
Responsibilities
- Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers.
- Advocate for dealer success to reduce churn and problem-solve issues.
- Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
- Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
- Work collaboratively with BDMs, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
- Establish and maintain strong relationships with dealer senior leaders and decision-makers.
- Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Dealer Operations teams, to assure approval and success.
- Support and lead the resolution of challenges where required.
- Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
- In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products.
- Serve as subject matter expert in TC products.
- Support a team environment with strong morale and positive energy, anchored on sales goals.
- Report and record all sales and service activity notes within Salesforce and communicate properly with applicable team members.
- Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
- Support in the management of accounts receivable for assigned accounts.
- Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
- Develop trusting relationships and open communication, accepting feedback (up and down).
Benefits
- 100% employer-paid health, vision, and dental premiums
- a 401(k) plan with company contributions
- a wellness reimbursement account
- learning & development reimbursement opportunities
- flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
