Account Manager- Enterprise

Statsig • Bellevue, WA

261d

About The Position

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers! Experimentation is Statsig’s marquee product, and serves as the 'front door' for most customers onto the Statsig platform. We pride ourselves on having the most advanced product experimentation offering on the market today, available in both a hosted (Statsig Cloud) deployment mode or native to customers’ warehouses (Statsig Warehouse Native). Statsig’s Experimentation team is constantly working to push the boundaries of product experimentation tooling, integrating cutting-edge statistical methods that enable our customers to run more accurate experiments, faster. We are constantly leveling up our experimentation tooling to decrease the friction of scaling experimentation across teams.

Requirements

• Proven experience in net new or expansion sales, revenue driven account management or customer success roles. (4+ years’ experience).
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated, proactive, and results oriented.
• Experience engaging with executives and able to successfully navigate all levels of organizations.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong understanding of customer relationship management principles and practices.
• Repeated success managing large and complex customer relationships, driving value for the relationship as well as revenue expansion.
• Bachelor's degree (or equivalent experience).

Nice To Haves

• Familiarity with software development processes and consumption-based pricing is a plus.
• Ability to work on-site 5 days a week from our Bellevue, WA office.

Responsibilities

• Negotiate and finalize contracts, pricing agreements, and terms in collaboration with internal stakeholders and legal teams.
• Drive revenue growth by identifying opportunities for account expansion, renewals, and upselling.
• Navigate complex customer organizations to promote the expansion of Statsig into additional departments, business units, and use cases.
• Track and analyze account performance, revenue forecasts, and other key metrics to provide accurate reporting to management.
• Collaborate with the sales team to develop account strategies and support the acquisition of new customers.
• Regularly assess customer health and success metrics to drive retention and identify areas for improvement.
• Proactively engage with customers to ensure satisfaction, address concerns, and identify upselling and cross-selling opportunities.
• Develop and maintain strong relationships with key stakeholders, acting as the primary point of contact for all customer-related matters.
• Conduct regular business reviews and provide strategic recommendations to maximize customer value and achieve their desired outcomes.
• Understand customer needs, goals, and challenges to provide strategic guidance and build long-term partnerships.
• Work closely with cross-functional teams, including sales, marketing, product, and enterprise engineering, to align strategies and deliver exceptional customer experiences.
• Proactively identify and address any customer challenges or issues, working cross-functionally to drive timely resolutions.
• Collaborate with the marketing team to support customer marketing initiatives, such as case studies, testimonials, and referrals.
• Provide insights and feedback from customers to inform product roadmap and enhancements.
• Solve the challenges you face with processes improvements that increase our team’s effectiveness in supporting our customers and driving revenue expansion.
• Serve as an advocate for customers, ensuring their needs and requirements are communicated effectively internally.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees