Account Manager, Enroll360

Wisr•Richmond, VA

33d•$55,000 - $62,000

About The Position

The Account Manager plays a crucial role in driving productive partner interactions and ensuring the success of Enroll360 partnership initiatives. The Account Manager supports the Strategic Leader (SL), the decision maker for client account teams. The AM's primary responsibility is to fulfill partner needs and support execution of direct marketing campaigns by collaborating with internal team members and providing exceptional service to external clients. As a contact for assigned accounts, the position communicates with clients on daily campaign execution and ensures internal team members have the tools and information needed to execute campaigns.

Requirements

Bachelor's degree
2+ years' of relevant professional experience (e.g., supporting client relationships, serving in a customer service capacity, teaching, working in admissions, operating in a nonprofit environment)
Proven experience in partner engagement, account management, or customer success roles
Excellent communication skills, both written and verbal, with the ability to present ideas clearly and concisely
Strong interpersonal skills and the ability to build and maintain relationships with partners and internal stakeholders
Detail-oriented with superb organizational skills
Proficient PC skills
Willingness to travel 15-20%

Nice To Haves

Degree in Marketing, Advertising, Public Relations, Business Administration or related field
Familiarity with enrollment management and higher education industry (Undergraduate admissions experience preferred)
Experience with client relationship management and/or project management and related systems (especially Salesforce and Workfront)
Desire for professional growth and upward mobility within a growing company
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration

Responsibilities

Collaborate with internal departments to support development and execution of direct marketing campaigns, including creative content, audience selection, data intake and return, and campaign reporting/analysis
Support preparations for and actively participate in partner communications, including via email, Zoom meetings, and in-person meetings
Guide partners to best practices using extensive knowledge of EAB program and ecosystem marketing
Act as a trusted ally to partners, serving as an extension of their Admission Office and primary point of contact for daily needs
Understand partner goals and serve as the partner advocate, actively gathering and communicating partner feedback, needs, and campaign results to the account team
Own and execute administrative tasks daily in support of client marketing campaigns including coordinating and scheduling meetings

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities