Account Manager, Elsevier Healthcare Education

Elsevier•Washington, NV

13d

About The Position

Account Manager within Elsevier Healthcare Education, you will partner with your assigned Osmosis and Complete Anatomy accounts and cross-functional colleagues to engage key purchasing stakeholders. Your primary goal will be to provide excellent customer support and value-added services that drive high retention and renewal rates. In this role, you will manage high-touch U.S. accounts and work closely with Academic Success Managers and Account Executive partners to ensure smooth, timely renewals. You will also collaborate with internal stakeholders to deliver a seamless customer experience across your assigned portfolio. Your efforts will be crucial in driving renewal success, fostering strong customer relationships, and identifying opportunities for growth within your assigned accounts.

Requirements

Bachelor’s degree required; health-related or business fields preferred.
Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry, with a proven track record.
Experience selling a technology-based product to health professions programs and/or medical school partners.
Experience in field sales/account management, inside sales, or inside account management; cold-calling experience is a plus.
Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
Strategic thinker with strong leadership skills.
Ability to thrive in a fast-paced, deadline-driven environment.
Detail-oriented, logical, and an excellent listener.
Enjoy collaborating with teams to learn, share knowledge, design strategies to solve problems, and implement solutions.
Self-motivated with a strong desire to learn, build industry knowledge, and share insights with customers.
Strong relationship-building skills with stakeholders and customers across the organization.
Strong analytical skills, with the ability to identify potential obstacles and recommend solutions.
Highly organized, with strong attention to detail and follow-through.
Excellent presentation, communication, organizational, and analytical skills, with a customer-focused mindset.
Willingness to travel overnight, generally up to 30%, depending on business and customer needs.

Responsibilities

Drive renewal retention and contribute to portfolio growth and expansion.
Serve as the primary point of contact for renewals and contracting for B2B academic partners in North America, providing exceptional customer support and value-added services.
Manage tax status, invoicing, internal crediting processes, cancellations, CRM/Salesforce processing, and retention activities for designated accounts.
Proactively communicate with B2B partners well ahead of renewal timelines to ensure clear, consistent engagement.
Exercise independent judgment with minimal supervision to develop and execute strategies focused on customer retention, risk mitigation, and renewal growth—while managing deadlines effectively.
Achieve and grow renewal revenue targets by creating demand for Elsevier Healthcare Education products.
Partner with Academic Success Managers to analyze product usage and metrics, improve client satisfaction, and address issues as they arise.
Develop and implement action plans to mitigate issues and improve the overall customer experience.
Collaborate with internal stakeholders (e.g., Legal, Sales Operations, Finance, Credit Control, Commercial, and Product teams) and cross-functional partners in support of customer satisfaction.
Develop and maintain a strong working knowledge of Elsevier Healthcare Education products currently available in the market.