Account Manager - Dental - International

Clipboard•San Francisco, CA

7d•Remote

About The Position

The Account Manager will be instrumental in helping grow and retain Clipboard's existing markets. Healthcare providers are core to the Clipboard marketplace — the Account Manager is in charge of nurturing and expanding relationships with current users, going deep with those users to understand their needs, and ensuring they're consistently successful on the platform. There's no ceiling to what you can achieve in this role — if you're highly motivated to go above and beyond, a diligent executor, and a strong written/verbal communicator, Clipboard is the place for you to excel.

Requirements

Willingness to hustle / lack of fear
Experience texting, emailing, and talking with English-speaking clients and prospects
Stable high-speed internet connection
A computer workstation (laptop or desktop)
Internationally located (not in the US or Canada)
Availability to work US working hours
Fluency in English speaking and writing

Nice To Haves

Noticing & Curiosity — You pick up on things others miss and ask "why" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve.
Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking "what should I do?"
Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again.
Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job.
Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself.

Responsibilities

Managing and growing relationships with an existing portfolio of healthcare providers and dental offices
Clearly articulating the value proposition of the app to current users to drive continued engagement and expansion
Going deep with healthcare providers and dental offices to uncover their evolving needs, understand their challenges, and find ways to genuinely help them succeed on the platform
Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app
Being the go-to point of contact for users that need help navigating the app, resolving issues, and getting the most out of the platform
Helping fill new and urgent shifts in your assigned markets