Account Manager/Customer Success - VC Backed Food Tech Scale Up

Opply • Chicago, IL

115d

About The Position

After becoming one of the fastest-growing VC-backed startups in Europe, we’ve now expanded to the US and we’re looking for extraordinary people to help us build our early team here. This is your chance to take ownership, grow fast, and shape the future with us. There are currently over 1 million SMB consumer goods brands ordering $1 trillion of raw ingredients every year… imagine if all of that happened on one platform. That’s the mission we’re on at Opply. Right now, most brands order separately, with small teams and low volumes, wasting stock and paying way above market price. Opply fixes this by partnering with the world’s biggest suppliers, unlocking access to pricing usually reserved for the big players, using our AI-driven platform to automate ordering, exactly when and where ingredients are needed, and offering smart, data-led credit so brands can sell their products before they even pay for their ingredients. We’re already working with some of the most exciting brands and suppliers in the space, but this is just the beginning. If you’re a trailblazer who thrives on ownership and action, come join us!

Requirements

• ~2+ years’ experience in Account Management, Customer Success, or Sales (B2B experience ideal).
• A proven track record of building trust and hitting commercial targets.
• Energy, grit, and scrappiness, you don’t wait for answers, you make things happen.
• An ownership mindset, proactive, commercially sharp, and always looking to create more value.

Nice To Haves

• Experience or curiosity in the food/consumer goods space.

Responsibilities

• Own account activation and growth, building strong long-term relationships.
• Drive platform engagement, spotting upsell and cross-sell opportunities.
• Partner across sourcing, operations, product, and marketing to deliver a seamless brand experience.
• Be the voice of your accounts internally, shaping how our product evolves.
• Keep accounts healthy, thriving, and excited to scale with Opply.

Benefits

• Competitive salary.
• 25 days holiday a year (excl. public holidays).
• Regular global retreats (our last ones were in Finland & Prague).
• Flexible working hours + hybrid/remote working.
• US office hub in downtown Chicago.
• Benefits allowance (gyms, health care, wellness).
• Regular socials with a small but mighty global team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees