Account Manager - Customer Service
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About The Position
Hirschbach Motor Lines is seeking a dedicated individual to provide services to customers in compliance with contract requirements, ensuring on-time deliveries. The role involves communicating service issues promptly to customers and elevating issues to the operations team as necessary. The successful candidate will coordinate customer freight shipments, maintain high customer experience ratings, and monitor service to ensure a guiding expectation of 95%+ service rating. Additionally, the position requires partnering with the business development team on new opportunities and maintaining award compliance for assigned customers or regions. The individual will supervise the handling of freight from shipper to receiver, develop and maintain customer relationships, and oversee customer accounts and geographic areas. The role also includes handling customer complaints, creating plans of action to increase lane profitability, and attending meetings related to customers.
