Account Manager (Customer Relations)

BorgWarner Investment Company-posted 8 months ago

$60,400 - $83,050/Yr

Full-time • Entry Level

Arden, NC

Transportation Equipment Manufacturing

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BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world. The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. This position will be responsible for managing customer demand, purchase orders, and providing adequate information allowing customers to plan their production; as well as support customers with managing on-time delivery, customer questions/complaints, and ensuring world class satisfaction.

Daily calls with customer to build relationships involving trust and collaboration.
Collaborate with scheduling, planning, logistics, and operations to ensure builds are scheduled according to customer demand, and then drive completion to meet customer ship dates.
Monitor EDI demand variations weekly to ensure accurate financial reporting and to notify customer of drop in/drop out items that have direct impact to organizational key metrics.
Manages impact of customer short lead schedule increases and decreases to minimize operations impacts.
Extract data from SAP and provide analytical analysis to support customer presentations, sales forecasting, and operations planning.
Maintains optimal working relationship with scheduling, planning, and operational teams.
Work with third-party logistics to ensure on-time pickup of outgoing product requirements.
Support weekly reporting of customer key metrics including on-time delivery and sales forecast.
Participates as an effective team player in support of continuous process improvement.
Supports plant by analyzing customer order volatility and trends, developing effective order entry policies, and providing proactive input to management regarding innovative ways to improve customer delivery performance.
Understands and adheres to current quality and control policies.
Understands and adheres to current health, safety, and environmental policies.
Build strong working relationships with customer contacts to ensure cooperative collaboration while targeting organizational key metrics.
Work directly with organizational sales, finance, and operations functions to provide accurate monthly forecasting for units and revenue.
Act as liaison between customer and organization to ensure plant operations and supply chain teams are aligned with customer demand and volatility in order to meet customer requirements.
Supports sales team with accurate information and data regarding any issue of concern to the customer including but not limited to production plan, outbound delivery, and demand volatility.
Creates strong alignment between customer relations, scheduling, material planning and operations to support plant KPI's.
Work directly with program management to support new product introductions.
Perform other duties as needed.

Bachelor's degree in a business-related field with 1 year or more experience, or 3 years of related preferred.
Strong communication and interpersonal relation skills.
A demonstrated ability and willingness to carry out multiple tasks with minimal supervision.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) - Strong focus on Excel.
SAP and manufacturing experience is preferred.
Attendance on the job is essential.
Must be able to work in a team environment.
Must be able to follow instructions, safety rules and regulations.

Day 1 Medical Coverage with potential of no monthly premium.
Onsite Health Clinic for employees and dependents (age 14 and over) at no cost.
Dental, Vision, Life, AD&D, and Disability Coverage.
Tuition Reimbursement Program after 18 months.
Retirement Savings Plan (401k) with a matching program.
Company paid holidays and vacation starting Day 1.

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