Account Manager, Contractor (Ads and Business Development)

Duolingo•Seattle, OR

12d

About The Position

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... Join us to build Duolingo Ads, Duolingo’s direct ad business. Duolingo is used by over 150 million users every month to learn a language, music, math, or chess. The vast majority of our learners engage with the free, ad-supported version of our app, which is core to our mission of delivering a learning experience that is accessible to all. As our reach continues to grow, we want to elevate Duolingo’s free experience by introducing higher-quality ad formats that delight learners and offer strong monetization potential for Duolingo. We are seeking an Account Manager contractor to support our growing advertising business, Duolingo Ads. You'll play a key role in supporting Duolingo Ads’ growth by supporting and driving the pre and post sale process alongside the sales team. You’ll collaborate with sales leadership and the cross-functional ads team to ensure optimal client service. This role reports into our Head of Ad Sales and works closely with our Head of Account Management and Operations. This is a high-velocity environment where you will be owning the client service function internally and externally , engaging your network to generate demand and drive value to Duolingo and our advertising partners. This position offers a unique, early-stage opportunity to play a pivotal part in shaping the trajectory of ads on Duolingo for hundreds of millions of learners.

Requirements

4+ years of experience in account management
Client-facing background at a tech company, publisher, or agency managing a brand partnerships, creative development or buying
Track record of cross-team collaboration, partnering with stakeholders to lead projects from kick-off through execution
Strong project management capabilities, managing high volumes of campaigns with accuracy
Exceptional communication and presentation skills
Ability to operate at a high level with a lot of ambiguity in a fast-paced environment
Built media plans across spend levels, inclusive of video and native/custom ad formats
Strong understanding of ad tech and mobile app ecosystems
Understanding of the Duolingo product and the freemium business model
Experience monitoring and reporting on performance, using data to tell impactful stories
Proficiency in Google Product Suite, Powerpoint, Excel, Slack and OMS tools (i.e. Boostr)

Responsibilities

Deliver a best-in-class Duolingo experience for brand partners
Serve as the primary point of contact for program execution, managing day-to-day client and internal communications
Develop program timelines and kick off materials for new programs
Work with key members of the ads team and business to coordinate deliverables, troubleshoot and ensure a smooth campaign delivery
Collaborate with Ad Ops to successfully launch campaigns, QA, monitor live program pacing and performance to ensure campaign expectations are met
Manage insertion orders and plans within internal sales operating systems
Partner with the sales team on RFP submissions and develop media plans inclusive of video and native/custom ad formats
Identify in-campaign incremental opportunities and provide your clients with ongoing strategic guidance
Lead the development of campaign recaps, telling a holistic narrative of program learnings and insights
Contribute positively to team culture and shared goals