Account Manager, Community Development

IQ Fiber•Jacksonville, FL

About The Position

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. All Applicants must be local to Jacksonville, FL Position Summary The Community Development Account Manager plays a key support role in successful planning, coordination, pre-sales support, post-sales support, and execution of community development sales, CDM support, and construction projects. Working closely with Community Development Managers (CDMs), this position ensures that project documentation is organized, schedules are tracked, and communication flows efficiently between CDMs, Construction, and Properties. The ideal candidate thrives in a fast-paced environment, has exceptional organizational skills, and brings a proactive mindset to keep projects on time. This ideal candidate has a desire to move into a sales manager role in the future and will provide onboarding and training support to the CDM team and leadership.

Requirements

Bachelor’s Degree or relative experience
2+ years of experience in a construction, project management, sales, or project coordination role.
Strong organizational and time-management skills with a keen attention to detail.
Proficiency in Microsoft Office (Word, Excel, Outlook) and project management software (e.g., Smartsheet, Procore, Monday.com).
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines with minimal supervision.

Nice To Haves

Familiarity with fiber optic construction and development terminology and processes is a plus.

Responsibilities

Liaise between CDMs, Construction, Project Managers, Leadership, and Properties to meet ROE requirements, drive new projects to fruition, meet penetration goals, and ensure properties receive excellent support.
Monitor project timelines and alert CDMs of potential delays or critical milestones.
Track construction progress and deliver communication with Sales and Clients.
Coordinate with CDMs in planning and supporting onsite events and site surveys as needed.
Provide pre-sales support to CDMs in the form of assisting with prospecting, meeting prep, and any additional required tasks.
Respond to customer care escalations, network relocation requests, construction concerns, and direct sales requests.
Manage single family ROE and serviceability requests for private roads.
Train new hires and coaching CDMs with best practices
Develop MDU and HOA specific materials, testimonial pages and quarterly newsletters for existing and prospective Clients with Marketing
Provide CRM support, contract administration, and reporting for CDMs and Leadership.
Develop retention program to continue communication and support for existing communities.
Provide administrative and operational support to Community Development Managers.
Show readiness to step into greater responsibilities, assist team leadership, and actively contribute to team success.
Other duties as assigned.