Account Manager (Community Coordinator)

Exterior Medics • Springfield, VA

17h

About The Position

Join a Next-Level Construction Company as a Community Coordinator Serving as a Trusted Partner to the Communities We Serve What Sets Us Apart Exterior Medics is more than a construction company. We’re a community built on shared values of integrity, respect, enthusiasm, drive, hard work, and positivity. For more than 17 years, we’ve partnered with homeowners associations, property managers, and boards to protect and improve communities across the region. We pair craftsmanship with technology, strong communication, and disciplined execution. Our co-founders remain actively involved in daily operations, creating a culture where accountability, trust, and long-term relationships come first. Why You’ll Love This Role As a Community Coordinator at Exterior Medics, you’ll serve as a key relationship-builder and trusted point of contact for community partners. You’re not just responding to requests—you’re guiding conversations, identifying opportunities, and helping communities move confidently from initial discussion to completed projects. You’ll work closely with sales, inspectors, production teams, and clients to ensure projects are scoped correctly, communicated clearly, and executed smoothly. If you enjoy building rapport, navigating stakeholder conversations, and balancing service with results, this role offers meaningful impact and room to grow.

Requirements

• Strong communication and relationship-building skills with confidence leading client conversations.
• A service-driven mindset paired with sales awareness and follow-through.
• Excellent time management and organizational skills across multiple priorities.
• Strong problem-solving and analytical abilities.
• Comfort using technology, CRM systems, and digital tools.
• High school diploma or equivalent required; technical or additional education a plus.

Nice To Haves

• Experience in association management, property management, or construction-adjacent roles preferred.

Responsibilities

• Serve as a primary point of contact for community associations, boards, and property managers.
• Follow established sales processes to respond to inquiries, qualify opportunities, and guide next steps.
• Build and maintain long-term relationships that support repeat business and referrals.
• Schedule and lead meetings to discuss project needs, timelines, budgets, and expectations.
• Prepare, present, and follow up on proposals aligned with community goals and project scope.
• Attend industry events, trade shows, and networking opportunities to expand relationships and visibility.
• Collaborate with inspectors, vendors, subcontractors, and internal teams to develop accurate estimates.
• Participate in board meetings, pre-bid meetings, and project meetings as needed.
• Coordinate inspections and reporting to support accurate scoping and budget alignment.
• Provide consistent updates to clients and internal partners throughout the project lifecycle.
• Support on-call communication protocols to ensure responsive and professional client service.
• Support the transition from sale to production, ensuring scope, expectations, and documentation are clearly communicated to the production team.
• Communicate project progress to clients, setting clear expectations and addressing questions professionally.
• Support field documentation of project progress, helping ensure records, updates, and reporting are accurate and complete.

Benefits

• Tuition reimbursement to support continued learning and professional development.
• Competitive compensation aligned with experience and scope of responsibility.
• 401(k) with company matching and access to a financial advisor.
• Comprehensive healthcare options for you and your dependents.
• Vision and dental plans, life insurance, paid time off, and holidays.
• Pro-rated gym membership and company-provided electronics.
• A vibrant company culture with regular celebrations and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED