Account Manager - Commercial Lines

Ensurise•Washington, WA

46d•$50,000 - $75,000•Hybrid

About The Position

We are seeking a highly motivated, detail-oriented, Account Manager to join our fast-growing team. This role will focus on customer servicing our commercial lines insurance.

Requirements

Have 2+ years Commercial Insurance experience, Automobile experience a plus
Have 1-2 years account management or relationship management experience in insurance
Have a current P&C insurance license (required)
Hands-on experience with an agency management system, Applied Epic preferred
Bring a strong knowledge Microsoft Office Suite (Teams, Word, Outlook, Excel, and PowerPoint)
Are comfortable with a hybrid work schedule including at least two days in the office
Are authorized to work in the United States
Have strong analytical, problem-solving, and decision-making skills
Are known for your exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

Manage a portfolio of commercial client accounts and renewals
Serve as a first point of contact by answering phones and providing customer support
Prepare proposals, endorsements, and policy documentation
Provide day-to-day client support, including coverage questions, certificates, and billing inquiries
Act as liaison between clients and insurance carriers to resolve service and claims issues.
Troubleshoot billing and service-related issues.
Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary.
Ensure the accuracy of data in those systems.
Prepare reports for management as required.
Attend industry related continuing education training and courses.
Collaborate and support colleagues as needed.
Perform other duties and projects as assigned.