Account Manager- Commercial Large Property

The Hartford•Boston, MA

1d•Hybrid

About The Position

The Hartford is an insurance company focused on making a difference. This role offers opportunities for personal and professional growth. The position is for an Account Manager with a Hybrid work arrangement, requiring 3 days a week in an office located in NYC, NY, Melville, NY, Boston, MA, King of Prussia, PA, or Morristown, NJ (Tuesday through Thursday). The Account Manager supports Commercial Underwriting in the sales acquisition process, providing assistance with new business and renewal policy account coordination, review, essential services, rating, and preparing work orders for quoting and issuance of middle market business. The role serves as the primary point of contact for agents, handling inquiries and requests, and communicates with customers to gather necessary information and resolve issues.

Requirements

Prior Commercial Market Insurance Industry experience as an Account Manager, Underwriting Assistant, Rater (or similar) at an insurance carrier/agency.
Knowledge of primary insurance coverages: Workers Compensation, Auto, General Liability, Property.
Functional knowledge of Commercial Lines rating experience.
Intermediate Excel Skills, including V-Lookups, sums, sorting/filtering, and columns.
Strong Customer Service and Relationship Building skills.
Effective Written and Verbal Communication Skills.
Good automation skills and strong technical ability.
Professional Demeanor and ability to establish credibility and rapport in all customer interactions.
Ability to work autonomously, manage own time and workload efficiently, and balance multiple priorities.
Ability to shift work efforts quickly and make decisions in a fast-paced environment.
Understanding and support of organizational vision and strategy, and ability to embrace change.
Ability to stay current on issues potentially impacting work, including industry and marketplace trends.
Commitment to continuous self-development and seeking opportunities to learn and acquire new skills.
Ability to build effective relationships and partnerships, including with Agents.
Strong customer focus, acting with appropriate urgency when responding to inquiries or requests, and setting high performance standards.
Ability to resolve conflicts in a productive manner without assigning blame or claiming credit.
Ability to comprehend written information and write effective letters, emails, and reports.
Ability to keep others informed to avoid unnecessary “surprises”.
For hybrid positions, required home office setup includes: high-speed broadband internet service (DSL, wireless, Wifi, Hotspots, Fiber without a modem, and Satellite are not recommended or supported); Internet provider supplied modem/router/gateway hardwired to The Hartford issued computer with an ethernet cable.

Responsibilities

Support the Underwriter in the sales acquisition process through services such as account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection.
Review and prepare work orders for rating and issuing policies.
Apply screening criteria in accordance with guidelines.
Communicate with customers to obtain needed and required underwriting information and resolve problems.
Support sales efforts and strategies.
Handle high volumes of transactions.
Effectively balance quality and timeliness while working alongside the Underwriter to manage a Book of Business.
Multi-task, prioritize, and manage daily work activities.
Organize work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, to ensure continuity and effective customer response.
Maintain an effective pending/diary/follow-up system.