Account Manager, Client Success

GoodRx

3d•$81,000 - $173,000

About The Position

As a member of the Client Success team, this role will be responsible for managing and nurturing relationships with our Pharmaceutical and Agency clients, ensuring customer satisfaction, driving revenue growth, and delivering successful campaigns. If you are a driven, client-focused individual with a passion for digital marketing, the pharma industry, and a proven ability to deliver successful campaigns while driving revenue growth and maintaining long-term relationships, we encourage you to apply for this exciting opportunity.

Requirements

5+ years of professional experience in Pharmaceutical client and account management
Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
Familiarity with pharmaceutical regulatory review (MLR / PRC)
Ability to apply analytics and data to a value proposition
Willingness to think critically and solve problems in new or creative ways
A deep curiosity and interest in healthcare technologies
Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana

Responsibilities

Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers, while providing excellent customer service and managing all aspects of the client relationship
Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
Partner with Sales to support new business development and organic growth of accounts, upselling and optimizing where applicable
Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions to customers
Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
Work with clients and agency partners to manage the Regulatory review submission process
Create visual examples of programs using our enterprise CMS tool
Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space
All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.