Account Manager-Client Success

City Wide Facility Solutions Houston•Houston, TX

107d•Hybrid

About The Position

We are seeking a dedicated Account Manager to join our Houston team and serve as the trusted partner for our clients. In this role, your priority is ensuring customer satisfaction through consistent communication, problem-solving, and service delivery. You’ll be the connection between our clients and internal teams, making sure every account receives the attention and support it deserves. Why Join City Wide of Greater Houston? City Wide of Greater Houston is a trusted partner in the commercial building maintenance industry. We deliver facility solutions that keep businesses running smoothly while prioritizing service and responsiveness. Our workplace culture is built on integrity, respect, faith, family, and a commitment to customer service.

Requirements

Bachelor’s degree in Business, Communications, or related field (preferred).
2+ years of experience in account management, client success, or customer service.
Exceptional communication, listening, and problem-solving skills.
Strong organizational abilities and the capacity to manage multiple accounts simultaneously.
Ability to present and collaborate effectively with all levels of an organization.
Willingness to drive to meet with clients onsite 50+%
Business to Business upselling services to established clients.

Nice To Haves

Familiarity with CRM software is a plus.

Responsibilities

Serve as the primary point of contact for assigned accounts, ensuring a positive client experience.
Develop strong, long-term relationships that encourage trust and client retention.
Address client needs promptly and coordinate with internal teams to deliver tailored solutions.
Monitor account health and proactively identify opportunities to improve service.
Support contract renewals and account growth through excellent service delivery.