Account Manager, Client Services

Transportation Insight•Atlanta, GA

51d

About The Position

The Account Manager’s primary objective is to provide Transportation Insight’s clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client’s needs to Transportation Insight’s products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients.

Requirements

Bachelor’s degree required
Direct and external industry experience minimum 3-5 years.
Language and Mathematical Skills
Reasoning ability
Detail oriented
Self-starter
Strong work ethic.
Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance.
Detailed knowledge of transportation
Ability to execute Microsoft application

Responsibilities

Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings.
Review open client requests. Check status and ensure progress towards request closure and client satisfaction.
Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance.
Interdepartmental Communication at all levels both internally & externally for process improvements & client requests.
Conduct monthly client reviews. Review company tools and services available to assigned clients. The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable.
Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable.
Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes.
Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service).
Provide training and direction to Logistics Analyst personnel

Benefits

Competitive compensation package plus eligibility for associate bonus plan
Paid and floating holidays
Paid health days
Paid time off (PTO)
Paid parental leave
Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
Basic and Supplemental Life Insurance
Short-term and Long-term Disability
Mental health aid through our Employee Assistance Program (EAP)
Build relationships and take part in learning opportunities through our Employee Resource Groups
Access to professional development resources such as LinkedIn Learning
Great people know great people, all employees are eligible for our Referral Program!