Account Manager - Client Services

Visual Data • London, CA

72d

About The Position

Visual Data Media Services is an award-winning multimedia company, with offices in Burbank, London, and Bangalore. We offer a full range of creative post-production and media distribution services for feature films and television content. Our services include encoding, transcoding, editing, color correction, digital distribution, media asset management, quality control, subtitling and closed captioning, script creation, audio, tape duplication and conversions, as well as creative postproduction services. Our goal is to provide an exceptional customer experience with every client on every job. This is achieved by our commitment to our core values: Accountability, Empowerment, Integrity, Honor and Flawless Execution. While we are equally focused on quality, efficiency and on-time delivery by utilizing the latest in cutting edge technology and innovative solutions, we truly believe that having the right people is what provides us with our competitive edge. We currently are searching for an Account Manager, in our Client Services Department, located in London.

Requirements

• 3+ years of post-production or media distribution experience.
• Results oriented with strong attention to detail.
• In depth knowledge of audio/video, physical and file formats, and electronic delivery platforms.
• Experience with organizing and managing multiple priorities.
• Strong ability to work unsupervised and at a fast pace.
• Excellent customer service skills.
• College degree preferred.

Nice To Haves

• Solutions oriented, 'Can Do' attitude.
• Exceptional people skills.
• Active listener and superior communicator.
• High level of customer service.
• Knowledge of business and service methods.
• Ability to think logically and orderly.
• Self-starter, team player, and professional demeanor.
• Goal oriented and goal driven.
• Good attitude and people skills a must.
• Excellent computer skills (Office, Word, Excel, Outlook).
• Able to keep a calm posture when dealing with difficult situations.
• Willing to keep an open mind and to objectively accept constructive criticism.
• Willing and yearning to learn.

Responsibilities

• Maintain a high level of service for our customers.
• Represent and uphold all department policies and procedures.
• Provide information when requested and resolve all client requests and complaints quickly, accurately, and in line with any client specific SLAs, while keeping sensitive information confidential as necessary.
• Review and understand clients’ needs and requirements in order to facilitate the accurate and timely completion of their work.
• Ensure media orders are created, in the order management system, accurately and clients’ instructions are translated into concise operational instructions.
• Maintain a media order error rate of less than 2%.
• Ensure all work is scheduled where applicable and in line with company procedures.
• Ensure work orders are invoiced accurately, in a timely manner and in line with clients’ SLAs.
• Communicate to the Account Director, any potential problems that could have a negative impact on the customer or is not in line with the Client Services department policies and procedures, including, all errors, personnel misconducts, and potential late deliveries.
• Collaborate with Sales where applicable to build and grow client relationships.
• Communicate potential opportunities for growth to Sales and Senior Management.
• Keep Sales and Senior Management informed of all significant projects.
• Deliver excellent product and service demonstrations to prospective and current clients.
• Always Represent the Company in a professional manner while demonstrating the Company’s values.
• Perform other related duties as assigned or related to position.

Benefits

• 25 days of annual leave within a full year + bank holidays.
• Group Life Insurance.
• Employee Assistance Programme.
• Health Cash Plan.
• Shopping Discounts and Cash Back offers on a wide range of retailers.
• Aviva Group Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees