Account Manager - Client Operations - Mobix

Malouf • Logan, UT

83d

About The Position

As an Account Manager, you'll own long-term client relationships and be their go-to contact for anything operational. You'll manage support tickets, follow up on client requests, and make sure orders are flowing smoothly, all while keeping the internal team aligned. This role is perfect for someone who thrives in the details, communicates clearly, and enjoys being the person clients can count on when it matters most.

Requirements

• 2+ years in account management, client success, or logistics operations
• Strong communication skills (written and verbal)
• Detail-oriented with great task tracking habits
• Calm under pressure - you know how to handle client concerns professionally
• Self-motivated and comfortable working independently or in a team

Nice To Haves

• Experience in 3PL, supply chain, or eCommerce
• Familiarity with CRMs, ticketing systems, or WMS platforms
• You secretly love checklists and color-coded spreadsheets

Responsibilities

• Serve as the primary day-to-day contact for assigned clients
• Manage and resolve client tickets quickly and professionally
• Monitor fulfillment and order flow for accuracy and service quality
• Track and complete client tasks (relabels, special projects, shipment issues)
• Proactively communicate about disruptions or risks
• Coordinate internally with our Ops and Client Success teams
• Share insights from client trends or issues to help us improve

Benefits

• HSA Eligible Health Plan
• Dental w/ orthodontics
• Vision Plan
• Basic Life insurance
• Short-term Disability Insurance-Voluntary
• Long-term Disability Insurance
• Company-matched 401K
• Free daily gourmet lunch provided by our company chef
• Paid maternity and paternity leave
• Onsite fitness center
• Onsite monthly hair/salon appointment
• Product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 101-250 employees