About the position
As our Account Manager in our Business Insurance Department, you will be a member of a 5-7 person unit team providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work together with the service team, including Producer, Unit Manager, Account Executive, and Account Administrator to prepare and market submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will demonstrate knowledge of insurance products, coverage options, and risk management principles. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction with in-office service teams, producers, and clients while also allowing for hybrid flexibility when needed. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives.
Responsibilities
- Handle new business and renewal business for complex accounts.
- Provide customer service needs for a large volume of accounts.
- Work with the service team to prepare and market submissions.
- Prepare proposals and bind coverage.
- Check and correct policies.
- Respond promptly to all client requests.
- Demonstrate knowledge of insurance products and risk management principles.
Requirements
- High School diploma or general education degree.
- 3-5 years' experience in underwriting, rating and billing or prior insurance experience at an agency or related company.
- 1-2 years' experience providing customer service to commercial lines customers.
Nice-to-haves
- Some college or higher education.
- Sagitta & Epic Experience.
Benefits
- Generous time off, including personal and volunteering.
- Tuition reimbursement and professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
