Account Manager - Business Development
About The Position
Be the Connection That Gets People Into Care: Join Us as an Account Manager (Business Development) At Alter Behavioral Health, access to treatment starts with strong partnerships and fast, ethical coordination. As an Account Manager (Business Development), you play a critical behind-the-scenes role ensuring referrals move quickly and seamlessly from hospitals and professional partners into care. If you thrive in fast-paced environments, take ownership of details, and understand that speed and follow-through change outcomes in mental health, this role offers meaningful impact, stability, and growth — from our corporate office in Dana Point. Why You’ll Love This Role Mission-Driven Impact → Help individuals access life-changing mental health treatment through responsive, ethical referral coordination Fast-Paced, High-Ownership Work → Own inbound referrals from first contact to admission Consistent Schedule → Monday–Friday, 8:30 AM–5:00 PM (flexibility required to support 24/7 facilities) Location → Corporate Office in Dana Point, CA Invest in Your Future → 401(k) with dollar-for-dollar match up to 6% Comprehensive Benefits → Medical, Dental, Vision, Gym Membership Reimnursement up to $50 monthly, PTO, and CA Paid Sick Leave What You’ll Do Referral & Pre-Admission Coordination Manage all inbound professional referrals in CRM systems (Dazos/Kipu) Respond immediately to new referrals — no lead sits idle longer than 15 minutes Coordinate clinical documentation, admissions handoffs, and logistics Partner with Admissions, Clinical, Billing, and Utilization Review teams to support smooth admissions Relationship & Account Support Serve as the primary office-based contact for hospital discharge planners and referral partners Provide white-glove support to professional referrers throughout the admissions process Schedule facility tours and distribute digital collateral and outcomes information Maintain accurate, compliant documentation for all referral activity Who You Are Organized, responsive, and calm under pressure Confident communicator who balances urgency with empathy Detail-oriented with strong follow-through Comfortable working across multiple teams in high-stakes situations Passionate about behavioral health and mission-driven work QualificationsMinimum Qualifications & Requirements High School Diploma required; Bachelor’s degree preferred 2+ years of experience in behavioral health admissions, healthcare account management, or referral-driven environments Strong CRM experience (Dazos, Kipu, or similar) Excellent written and verbal communication skills Valid California Driver’s License required Must pass a LiveScan criminal background check CPR & First Aid Certification required Why Alter Behavioral Health? Mission-Driven Culture – Your work directly supports access to high-quality mental health care Career Stability – Full-time role with consistent hours and benefits Collaborative Team Environment – Strong communication, accountability, and cross-functional partnership At Alter Behavioral Health, every referral matters. As an Account Manager, you help ensure individuals receive timely access to care — while supporting ethical, efficient, and compliant admissions operations. DISCLAIMER : This posting provides a general overview of the Account Manager role at Alter Behavioral Health. It is not a complete or exhaustive list of all responsibilities, duties, requirements, or conditions of employment. Specific job functions and expectations may be modified at the discretion of the company in accordance with business needs. Alter Behavioral Health complies with all applicable federal, state, and local employment laws, including the California Labor Code, Industrial Welfare Commission (IWC) Wage Order 5, Fair Labor Standards Act (FLSA), and all laws relating to non-discrimination, equal opportunity employment, disability accommodation, and workplace safety.
Requirements
- High School Diploma required; Bachelor’s degree preferred
- 2+ years of experience in behavioral health admissions, healthcare account management, or referral-driven environments
- Strong CRM experience (Dazos, Kipu, or similar)
- Excellent written and verbal communication skills
- Valid California Driver’s License required
- Must pass a LiveScan criminal background check
- CPR & First Aid Certification required
- Organized, responsive, and calm under pressure
- Confident communicator who balances urgency with empathy
- Detail-oriented with strong follow-through
- Comfortable working across multiple teams in high-stakes situations
- Passionate about behavioral health and mission-driven work
Responsibilities
- Manage all inbound professional referrals in CRM systems (Dazos/Kipu)
- Respond immediately to new referrals — no lead sits idle longer than 15 minutes
- Coordinate clinical documentation, admissions handoffs, and logistics
- Partner with Admissions, Clinical, Billing, and Utilization Review teams to support smooth admissions
- Serve as the primary office-based contact for hospital discharge planners and referral partners
- Provide white-glove support to professional referrers throughout the admissions process
- Schedule facility tours and distribute digital collateral and outcomes information
- Maintain accurate, compliant documentation for all referral activity
Benefits
- 401(k) with dollar-for-dollar match up to 6%
- Medical, Dental, Vision
- Gym Membership Reimnursement up to $50 monthly
- PTO
- CA Paid Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
