Account Manager - Big Box Retail

PopSockets

31d•$65,000 - $70,000

About The Position

We are seeking a highly driven, detail-oriented account manager to support the growth, development, execution, and ongoing optimization of the companyâs most strategic big box wholesale partners. Reporting to the Channel Sales Director, this position will act as the main point of contact for a prescribed book of business while supporting broader channel initiatives, communications, and daily operations. The primary responsibility of the Account Manager will be to nurture client relationships by understanding their needs, developing strategic accounts plans, negotiating contracts for new businesses, and ensuring the highest level of customer service to enable long-term revenue growth and retention. As a key contributor within our most impactful sales channel, this role will need to be a strong collaborator that possesses equally strong communication skills to drive transparency across all stakeholders in strategic development and solution creation. Lastly, this role requires a self-starting strategic thinker with a drive to win and a sense of urgency to compete in the fast-paced consumer products industry.

Requirements

3-5+ years relevant Sales & Account Management experience, ideally within the major big box retailers such as Apple, Best Buy, Target, Walmart, and Wireless customers
Bachelorâs Degree in Business, Marketing, or equivalent work experience
Demonstrated ability to communicate, present, and influence multiple levels of an organization
Possess problem solving, attention to details, and analytical skills
Must be a self-starter that shows ownership and commitment to the job
Highly versed in Microsoft Office Suite with specific emphasis in Excel & PowerPoint. Comfortable with G-Suite platform
Action-oriented and flexible mindset to drive impact in a fast-paced, rapidly changing growth environment
Sense of humor, personal integrity, and appreciation for the power of teamwork
Ability to travel domestically up to 30%

Responsibilities

Serve as the primary point of contact for assigned big-box accounts, building strong relationships with buyers, planners, inventory teams, and merchant partners.
Support the development and execution of account-specific strategies, promotional plans, and seasonal initiatives.
Partner closely with internal stakeholders including Marketing, Operations, Product, and Finance to deliver account needs.
Track and analyze account performance, identifying risks, trends, and opportunities for accelerated growth.
Work with Sales Operations to manage new item setup, pricing updates, assortment transitions, and promotional submissions.
Support line reviews, assortment refreshes, and cross-category expansion opportunities.
Ensure accuracy and readiness of all merchandising assets, packaging, planograms, and product briefs ahead of key retail resets.
Monitor inventory levels, forecasts, replenishment, and store-level performance to reduce out-of-stocks and maximize revenue.
Partner with Supply Chain to ensure consistent product availability and timeline fulfillment.
Work closely with Marketing on account-specific campaigns, digital content, and in-store marketing activations.
Communicate account needs clearly across the organization to ensure alignment and timely execution.
Represent account interests in product roadmap discussions, packaging decisions, and promotional planning.