Account Manager and Retention Specialist

Flotilla Partners • Tampa, FL

3h • Onsite

About The Position

FilterPure of Tampa is looking for Retention Specialist!
About the Role
We are seeking a motivated and customer-focused Account Manager / Retention Specialist to join our growing team in Tampa.
This role is responsible for reducing customer churn, increasing customer lifetime value, and strengthening long-term customer relationships. You will proactively engage with existing customers, resolve issues, and identify opportunities to retain, renew, and grow accounts.
If you are persuasive, analytical, solution-oriented, and confident handling objections — this is a strong growth opportunity.

Requirements

• 1–3+ years experience in retention, customer success, inside sales, or account management
• Strong communication skills (verbal & written)
• Proven objection-handling ability
• Customer-first mindset
• CRM experience
• Ability to manage multiple accounts and priorities
• Must have experience in Customer Service
• Must be able to work a CRM

Nice To Haves

• Experience in subscription-based or service-driven industries
• Background in renewals or account management
• Familiarity with churn analysis and retention strategies

Responsibilities

• Customer Retention & Engagement
• Proactively engage existing customers to prevent cancellations
• Handle inbound and outbound retention calls, emails, and messages
• Identify customer concerns and present effective solutions
• Build long-term relationships that increase loyalty and satisfaction
• Account Management
• Manage assigned accounts and retention pipeline
• Present retention offers, incentives, and alternative solutions
• Identify upsell and cross-sell opportunities when appropriate
• Problem Resolution
• Address complaints and escalations professionally and empathetically
• Collaborate with Sales, Operations, Billing, and Support teams
• Handle customer returns when necessary
• Advocate for customers while aligning with company policies
• Data & Reporting
• Track retention activity and outcomes in CRM
• Monitor churn trends and report insights
• Meet or exceed retention, renewal, and revenue goals
• Maintain accurate customer records

Benefits

• Competitive base pay + performance incentives
• PTO after 90 days
• Supportive, team-oriented work environment
• Long-term growth opportunity
• Competitive Hourly Rate
• No Weekends
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed