About the position
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Responsibilities
- Drive the entirety of the relationship for each partnership, collaborating with multiple accounts and partners to understand company needs and vision.
- Work with Expedia's internal business partners in commercial, product, customer service, technology, marketing, and accounting to translate that to growth for both parties.
- Use insight, industry expertise, and influence to get buy-in from both internal and external decision-makers on ways to grow partnerships for the long term.
- Analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and gain new insight into the partnership.
- Conduct regular face-to-face visits and weekly calls to strengthen partnerships, identify joint opportunities, and stay current on business trends.
- Build unique commercial incentives and proposals to increase share of wallet and negotiate amendments to existing agreements.
- Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution.
- Grasp the 'big' picture for PLS, our business, and the partner, using influence and expertise to support the success of both parties.
Requirements
- A self-starter who likes to figure things out on their own and can cut through complexity to achieve results.
- Outstanding written and verbal communication skills that allow clear and concise communication on complex issues.
- Self-aware, with a growth mindset, seeking and implementing feedback.
- Pride in delivering quality work, with a record of consistently achieving results.
- Highly organized, with the ability to prioritize effectively and execute plans of action to achieve goals.
- Strong relationship builder who understands give and take and seeks win/win in partnerships.
- Experience and interest in working cross-functionally and with global teams.
- Proven track record in influencing multiple partners to get things done.
- Flexibility to adapt to a constantly evolving environment.
- Excellent judgment through sound, well-informed decision-making.
- Willingness to travel for partner meetings.
Nice-to-haves
- Preferred background in B2B technology, online travel or airline/hotel supplier, sales/account management, consulting.
- Bachelor's degree or Master of Business Administration (MBA) degree or related field preferred, or equivalent related professional experience.
Benefits
- Exciting travel perks.
- Generous time-off.
- Parental leave.
- Flexible work model.
- Career development resources.
