Account Manager, Amazon

Balsam Brands • Redwood City, CA

73d • $122,000 - $152,000 • Hybrid

About The Position

We are seeking an experienced Amazon Account Manager to oversee and grow our Amazon third-party seller account for our seasonal consumer product line specializing in holiday items. This role is highly hands-on and requires prior experience managing an Amazon Seller Central account. The ideal candidate is detail-oriented, analytical, and thrives in a fast-paced, deadline-driven environment - especially during our peak sales season from September through January. You'll manage all aspects of our Amazon business, including product listings, forecasting, reporting, advertising coordination, and issue resolution. You'll collaborate cross-functionally with marketing, operations, and supply chain teams to execute our seasonal strategies and maximize profitability, ensuring that our seasonal catalog is optimized and performing at its highest potential. This full-time position reports to the Director of Amazon Marketplace and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.

Requirements

• 8+ years of experience in e-commerce or omni-channel retail
• 3+ years of experience managing or directly supporting a third-party Amazon Seller Central account
• Demonstrated success managing listings, inventory, and performance metrics on Amazon
• Strong understanding of seasonal inventory planning and the unique challenges of time-sensitive sales cycles
• Intermediate skills in Excel or Google Sheets for data analysis, forecasting, and reporting
• Excellent communication and organizational skills, with the ability to manage multiple priorities during peak season
• Detail-oriented, proactive problem solver with a strong sense of ownership
• Entrepreneurial mindset with a roll-up-your-sleeves approach

Nice To Haves

• Familiarity with the ecommerce sales funnel and tactics to drive sales conversion
• Experience managing seasonal or holiday-based product lines
• Familiarity with Amazon advertising tools (PPC, DSP) and analytics platforms (Helium 10, Jungle Scout, etc.)
• Bachelor's degree in Business, Marketing, E-commerce, or related field
• Experience working in consumer goods or e-commerce environments with fluctuating seasonal demand

Responsibilities

• Manage daily operations within Amazon Seller Central, including product listings, pricing, and performance monitoring.
• Ensure all listings are optimized with effective titles, keywords, A+ content, and high-quality images.
• Monitor account health metrics and maintain compliance with Amazon policies and best practices.
• Respond promptly to cases, performance alerts, and other Amazon communications.
• Plan and execute seasonal promotions, Lightning Deals, coupons, and advertising pushes during key holiday periods.
• Forecast inventory needs based on sales trends and historical data, accounting for high-volume seasonal spikes.
• Coordinate inbound FBA shipments and ensure adequate stock levels throughout the sales cycle.
• Manage stranded inventory, suppressed listings, and fulfillment discrepancies proactively.
• Work closely with supply chain and warehouse teams to minimize overstock and end-of-season carryover.
• Assist in managing the Amazon account P&L, tracking sales performance, fees, and profitability.
• Generate weekly and monthly performance reports, highlighting trends, successes, and opportunities.
• Analyze seasonal performance to inform year-over-year improvements in forecasting and assortment planning.
• Handle case management for listing errors, suppressed ASINs, policy issues, and other operational roadblocks.
• Partner with Amazon support teams to ensure timely resolution of all account and listing issues.
• Monitor customer feedback and ratings to maintain brand reputation and seller performance.
• Collaborate with the Director of Amazon to develop seasonal strategies for product launches and promotions.
• Partner with marketing to align content, imagery, and brand messaging for each holiday campaign.
• Leverage data and insights to identify opportunities for sales growth, conversion improvement, and efficiency gains.
• Support the optimization of Amazon PPC campaigns by providing keyword and product performance insights.

Benefits

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members
• Up to $2,000 annual funding toward HSA accounts
• Medical, transit, dependent care FSA
• Infertility coverage offered on all medical plans
• Generous parental leave program and flexible return options
• Company-paid life and AD&D insurance
• Company-paid short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees