Account Manager (Ad Pro)

ASM Global • Buffalo, NY

136d • $60,405

About The Position

The Account Manager will lead day-to-day operations for customer relationships with a focus on providing our customers/partners world-class service and strategic solutions resulting in increased customer retention and revenue. The Account Manager oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.

Requirements

• A bachelor’s degree
• A minimum of one year of experience in a similar position, or an equivalent combination of education and experience (preferably in customer service, marketing or sports management)
• Proficient in Microsoft Office products, invoicing systems, CRM

Nice To Haves

• Good interpersonal and customer service skills
• Well-developed verbal and written communication skills
• General business acumen with a focus on business strategy and branded solutions strategy
• Strong personal management, communication, time management and organizational skills
• Professional image and demeanor
• High degree of discretion and professionalism
• Highly organized and able to manage multiple priorities and projects while working with many customers at the same time

Responsibilities

• Manage all aspects of current customer relationships
• Actively engage and plan with current customers, proactively, to achieve their goals
• Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly)
• Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project
• Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc.
• Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI for their business
• Responsibility and accountability for individual and department revenue growth targets and budget management
• Manage all customer/partner deliverables (solutions proposals, orders, achieving targeted in hands dates, etc.) to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable)
• Support corporate sales team for all aspects of current customer or new relationships
• Utilize CRM as a tool for customer management and revenue generation
• Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication
• Strive to achieve company and department goals and objectives
• Develop strong, long-term relationships with both customers and co-workers

Benefits

• Competitive salary of up to $60,405.80 commensurate with experience
• Generous benefits package that includes medical, dental, vision, life and disability insurance
• Paid vacation
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree