Account Manager (Ad Pro)

ASM Global-posted 3 months ago
Full-time • Entry Level
Buffalo, NY
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Account Manager will lead day-to-day operations for customer relationships with a focus on providing our customers/partners world-class service and strategic solutions resulting in increased customer retention and revenue. The Account Manager oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.

  • Manage all aspects of current customer relationships
  • Actively engage and plan with current customers, proactively, to achieve their goals
  • Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly)
  • Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project
  • Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc.
  • Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI for their business
  • Responsibility and accountability for individual and department revenue growth targets and budget management
  • Manage all customer/partner deliverables (solutions proposals, orders, achieving targeted in hands dates, etc.) to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable)
  • Support corporate sales team for all aspects of current customer or new relationships
  • Utilize CRM as a tool for customer management and revenue generation
  • Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication
  • Strive to achieve company and department goals and objectives
  • Develop strong, long-term relationships with both customers and co-workers
  • A bachelor’s degree
  • A minimum of one year of experience in a similar position, or an equivalent combination of education and experience (preferably in customer service, marketing or sports management)
  • Proficient in Microsoft Office products, invoicing systems, CRM
  • Good interpersonal and customer service skills
  • Well-developed verbal and written communication skills
  • General business acumen with a focus on business strategy and branded solutions strategy
  • Strong personal management, communication, time management and organizational skills
  • Professional image and demeanor
  • High degree of discretion and professionalism
  • Highly organized and able to manage multiple priorities and projects while working with many customers at the same time
  • Competitive salary of up to $60,405.80 commensurate with experience
  • Generous benefits package that includes medical, dental, vision, life and disability insurance
  • Paid vacation
  • 401k plan
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Advertising Account Manager Resume Examples
•
Advertising Account Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service