Account Manager 1, Enterprise Direct Sales

Comcast•Plano, TX

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for developing and implementing strategies for marketing and selling Comcast Business Class products and services through indirect distribution channels. Manage ongoing relationships with third-party vendors. Drive revenue and ensure the Partners are positioning Comcast Business Class solutions to their end-users. This job is an individual contributor role that does not have direct responsibility for supervision or performance Job Description Must have a valid driver's license Core Responsibilities The Account Manager is responsible for managing the retention and expansion of Comcast Business Masergy's existing account base through building and maintaining strategic relationships with key stakeholders and users through proactive outreach, quality business reviews, and strategic advising by aligning the relevant Comcast Business Masergy resources with the customers' needs and initiatives The Account Manager will be expected to drive strong Net Promoter Scores, increased cross sell and up sell, as well as optimal renewals at time of term expiration through proactive management and care of assigned book of business • Meet all assigned sales revenue and base growth targets • Coordinate and lead Quality Business Reviews with customers to ensure they maximize their investment and relationship with Masergy • Proactively ensure customers are educated on Masergy's entire value proposition across different products and services • Utilize direct and channel networks to increase footprint within the install base • Act as the primary point of contact for assigned customers, and coordinate internal teams to service customer need • Work with Sales Engineers and lead technical discovery and design • Work with Pricing, Contract Admin, Sales Leadership and Finance to create and gain approval on sales quotes and proposals • Provides accurate and detailed weekly forecast funnel via Salesforce.com • Consistent exercise of independent judgment and discretion in matters of significance • Regular, consistent and punctual attendance • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary • Other duties and responsibilities as assigned Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Must have a valid driver's license
Account Management
Customer Relationships
Direct Selling
Relationship Management
Sales Compensation
5-7 Years Relevant Work Experience

Responsibilities

Meet all assigned sales revenue and base growth targets
Coordinate and lead Quality Business Reviews with customers to ensure they maximize their investment and relationship with Masergy
Proactively ensure customers are educated on Masergy's entire value proposition across different products and services
Utilize direct and channel networks to increase footprint within the install base
Act as the primary point of contact for assigned customers, and coordinate internal teams to service customer need
Work with Sales Engineers and lead technical discovery and design
Work with Pricing, Contract Admin, Sales Leadership and Finance to create and gain approval on sales quotes and proposals
Provides accurate and detailed weekly forecast funnel via Salesforce.com
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned