Account Management Support Specialist

Delta Dental of Arkansas • Sherwood, AR

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About The Position

Account Management Support Specialist Job Summary: To support groups, brokers, and the account management team in the sales and retention of dental and vision groups. Primary Job Responsibilities: Assists Account Managers with day-to-day client customer service including, but not limited to, managing eligibility requests, ordering ID cards, resolving claims issues, updating client information, and coordinating client needs across departments. Assists clients and agents assigned to the Account Management Support team with inquiries and issues. Assists Account Managers with the compilation of scheduled reports and other client reporting needs. Assists with the preparation of contract amendments and document generation, and respond to document requests from agents and clients. Serves as a backup contact for clients and agents while the Account Management team is traveling or out of the office. Prepares client renewal packets, and assists Account Managers with the delivery of renewals to agents and clients. Responsible for managing and responding to the Account Management Support email inbox. Answers and assists with incoming calls to the Sales & Account Management phone line. Builds and maintains relationships with account managers, agents, and clients. Maintains and tracks client terminations and term explanations for monthly marketing reporting. Assist account managers with the preparation of benefit fair supplies including printing and shipping supplies. Cross-training within the department as needed. Facilitates the new client implementation process while working with internal departments to ensure the set-up is completed within specified timeframe. Maintains Agent of Record changes, appointment and termination of agents and agencies. Assist agents with commission inquiries. Maintains the DDPA Opportunity Database by reporting new sales, renewals, and terminations of clients to ensure compliance with DeltaUSA policies. Manually update or correct vision eligibility in the vision carrier system for time-sensitive updates. Manages web portal access for brokers and clients, including new user setup, access level modifications, terminations, and troubleshooting.

Requirements

• Will accept any suitable combination of education, training or experience.
• Position requires a high school diploma or GED and 2 year’s insurance experience.
• Position requires intermediate experience working with word processing and spreadsheet software, and an active Arkansas Department of Insurance license to represent Delta Dental products, or the ability to successfully pass the license requirements within 45 days of hire.

Responsibilities

• Assists Account Managers with day-to-day client customer service including, but not limited to, managing eligibility requests, ordering ID cards, resolving claims issues, updating client information, and coordinating client needs across departments.
• Assists clients and agents assigned to the Account Management Support team with inquiries and issues.
• Assists Account Managers with the compilation of scheduled reports and other client reporting needs.
• Assists with the preparation of contract amendments and document generation, and respond to document requests from agents and clients.
• Serves as a backup contact for clients and agents while the Account Management team is traveling or out of the office.
• Prepares client renewal packets, and assists Account Managers with the delivery of renewals to agents and clients.
• Responsible for managing and responding to the Account Management Support email inbox.
• Answers and assists with incoming calls to the Sales & Account Management phone line.
• Builds and maintains relationships with account managers, agents, and clients.
• Maintains and tracks client terminations and term explanations for monthly marketing reporting.
• Assist account managers with the preparation of benefit fair supplies including printing and shipping supplies.
• Cross-training within the department as needed.
• Facilitates the new client implementation process while working with internal departments to ensure the set-up is completed within specified timeframe.
• Maintains Agent of Record changes, appointment and termination of agents and agencies.
• Assist agents with commission inquiries.
• Maintains the DDPA Opportunity Database by reporting new sales, renewals, and terminations of clients to ensure compliance with DeltaUSA policies.
• Manually update or correct vision eligibility in the vision carrier system for time-sensitive updates.
• Manages web portal access for brokers and clients, including new user setup, access level modifications, terminations, and troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED