Inside Account Management Representative

Healthcare Linen Services Group•Batavia, IL

20h

About The Position

PURPOSE: The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service. JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.

Requirements

High school diploma or equivalent required; associate degree preferred.
1–3 years of experience in inventory control, warehouse, logistics, or laundry operations preferred.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Excel and basic computer systems.
Ability to analyze data and identify trends or discrepancies.
Strong communication and teamwork skills.
Ability to work in a fast-paced, industrial environment.
Bilingual (English/Spanish) preferred but not required.
Ability to stand, walk, bend, and lift up to 50 lbs regularly.
Comfortable working in an industrial laundry environment (heat, humidity, noise).
Ability to meet daily production and accuracy standards.
Inventory accuracy rate
Linen loss percentage
Timely completion of counts and reports
Reduction in customer shortages and claims
Compliance with inventory and control procedures

Nice To Haves

associate degree preferred.
1–3 years of experience in inventory control, warehouse, logistics, or laundry operations preferred.
Bilingual (English/Spanish) preferred but not required.

Responsibilities

Track, monitor, and control all linen and garment inventory, including rentals, customer-owned goods (COG), and specialty items.
Verify inbound and outbound merchandise counts by item type, weight, and location.
Maintain accurate inventory records using internal systems, spreadsheets, and production reports.
Investigate and resolve inventory discrepancies, shortages, overages, and damages.
Coordinate with Production, Transportation, and Customer Service to ensure correct product flow and delivery.
Label, tag, and identify merchandise by customer, department, and location as required.
Support cycle counts, physical inventories, and audits on a daily, weekly, and monthly basis.
Monitor linen usage trends and report abnormal losses or overconsumption.
Ensure proper handling and separation of clean vs. soiled merchandise.
Assist in the setup of new accounts, par levels, and special programs.
Communicate inventory issues clearly and professionally to management.
Enforce company policies related to linen control, loss prevention, and customer contracts.
Maintain a clean, organized, and compliant work area.