MassMutual Financial Group-posted 3 months ago
$107,700 - $141,300/Yr
Full-time • Manager
Springfield, MA
5,001-10,000 employees
Insurance Carriers and Related Activities

The Society 1851 & Large Case Unit Account Management Director is a key leadership role within Life New Business responsible for developing and executing strategies that ensure a best-in-class service experience and foster enduring, trusted relationships with our elite distribution partners. This role requires a dynamic, visionary leader who can inspire a team, earn trust with internal stakeholders, and consistently deliver exceptional business results that advance both the company's and organization's objectives.

  • Develop, implement, and refine the account management strategy to continuously elevate service standards and optimize field engagement.
  • Lead, mentor, and grow a high-performing team of account managers, fostering a culture of excellence, collaboration, and accountability.
  • Serve as the leadership point of contact for General Agents and key distribution partners, building strong, trust-based relationships.
  • Oversee the delivery of best-in-class service, continuously seeking opportunities to enhance processes, resolve challenges, and anticipate needs.
  • Establish and maintain efficient processes, tools, and reporting mechanisms that support consistent, high-quality service.
  • Analyze performance metrics, market trends, and firm feedback to inform strategy and drive continuous improvement.
  • Proactively uncover potential challenges and swiftly resolve escalations, acting as a trusted problem-solver.
  • Represent the company at industry events, conferences and field agency visits.
  • High School Diploma or GED
  • 5+ years Financial Services customer service experience
  • 1+ year experience in a people leader role, manager or team lead function or similar role
  • Bachelor's Degree
  • 7+ years' experience providing customer/operational service in the financial services industry
  • 5+ years people leadership experience
  • Experience managing teams through change
  • Strong communication skills, both verbal and written
  • Ability to work independently, balancing priorities and adjusting throughout the day
  • Experience developing associates at all levels of experience
  • Proven experience driving continuous process improvements and increasing operational efficiencies
  • Strong analytical/problem solving skills
  • Organization navigation skills
  • Continuous improvement mindset
  • Competitive salaries
  • Incentive and bonus opportunities
  • Access to learning content on Degreed and other informational platforms
  • Networking opportunities including access to various Business Resource Groups
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